Implementation and Support Manager - Levant
EastNets
Total years of experience :19 years, 7 Months
• Manage the implementation & Support team in the Levant and North Africa region.
• Ensure the implementations and projects are delivered within the needed quality levels (time, cost, and quality and customer satisfaction).
• Managing projects and implementations in Levant and North Africa. And some other projects in Europe, USA and Far East.
• an example of Projects were managing, Implementing and consulting SWIFT and en.Products(enSafeWatch Filtering AML, en.Reporting, en.DDA and en.Recovery) : Bermuda Monetary Authority, Bermuda Commercial Bank, Regions Bank US, Emirates NBD, Arab Bank (All Country Branches), HANA Bank US, ARES Bank Spain, Bank El Etihd Jordan, European Commission Belgium, CRISP Romania, BLOM Bank Romania, TFKB Turkey, TEB Turkey , Al Ahli Bank OF KUWAIT, Arab Bank Singapore, BNP Singapore, QNB Al Ahli Egypt, QNB Indonesia, Byblos Bank Lebanon, Federal Reserve Bank Minnesota, Bank of Valletta Malta, BankData Denmark.
• Increase the Team knowledge & skills in all products, create the standard implementation approach and managerial tasks.
• SWIFTAlliance Access, SWIFTNet Link plus RMA certified Release 6.0 theory exams.
• Prepare and manage project plans for each customer.
• Consultancy and troubleshooting SWIFT Alliance Access, SWIFTAlliance Gateway and SWIFTNet Link Release 6.0 and 7.0 plus en.Products in MENA, GCC, US, Europe and Africa regions.
• Implementation and support for SWIFT (Rel 6.0 and Rel 7.0) products plus en.Products for MENA, GCC, US, Europe and Africa regions on both AIX and Windows OS.
• Worked on SWIFT Migration from SWIFT Release 6.0 to Release 7.0.
• Installation and Configuration of SWIFTAlliance Access, SWIFTAlliance Gateway and SWIFTNet Link Release 6.0 and 7.0 under UNIX/AIX with HACMP 5.4, 5.5 and 6.1. In windows server 2003/2012 using Double-Take / Safekit Replication.
• Consultancy, support and implementing en.Products (DDA, reporting, Safewatch filtering AML, Recovery and Profiling)
• Works on back-office integration with SWIFT Alliance Access.
• SWIFTAlliance and en.Products (Managing, Operating) Trainer.
• Create Technical report after each implementation, along with technical specification.
• Conducting demos for customer in en.Products/SWIFT.
1. Database Administrator on CCS Investment Trade Finance system (BANKS) manage using Oracle 10g under Red hat Linux (network; bank DBA, install software for client, etc).
2. manage projects for banking system as BANKS for investment, CONNX Data ware House, National ID, Business Object, IPO for issuer and Docsafe for Archiving reports.
3. Configure and install test server for CCS (BANKS) on Linux OS using SAN Storge
4. Work and Manage Active directory users and computers (Create users;Groups, E-mails; Organization Units; join user to domain)
5. Manage CONNX System for Banking Backup and Report.
6. Using Unix/AIX to Manage Banking system.
7. Administrator for DOCSAFE Archiving System.
8. Support and maintain For Banking Systems (Bank Master "Kindle System" under Unix/AIX, Branch Power, Sparrow System (ATM System).
9. Install and manage PANDA antivirus for Server and Clients
10. End User Support for Servers, PC’s, and deal with Network, Printers, Scanners and Internet problems.
11. Work on HEAT Calls System.
12. Hard ware & Software maintenance for PC’s, Servers, Network, Printers and Scanners.
13. Daily & Monthly Closing (Banking System Backup) for Kindle Sparrow, Branch Power, Swift and Trade Finance System (LC).
1.End User Support.
2.Network connection and monitoring.
3.Hardware (PC's, Printers, Scanner) and software maintenance.
4.Active directory (Create users; Groups, E-mails; Organization Units; join user to domain).
5. Installing PC's with mobile customization.
6. Dealing with network problems.
My grade is good ; and My GPA 2.8.