Sales Executive
Etisalat UAE
مجموع سنوات الخبرة :4 years, 10 أشهر
• Achieved sales goals and service targets (80% - 115%) monthly, by securing new
customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase
profits.
• Answered customer questions about products and services, helped locate
merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers
maintaining 80% and more NPS.
• Used in-store system to locate inventory and place special orders for customers.
• Conducted monthly pre-billing review and data quality analysis to verify complete
accuracy of invoices delivered to customers and providers.
• Assisted clients and attorneys with requests for invoice copies, ledger details and
explanation of accounts receivable amounts owed.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer
satisfaction.
• Finished working on 100% of my queries within service level.
• Addressing customer's issues and finding solutions and workarounds.
• Maintained detailed records of daily interactions with customers with contact details,
fulfillment actions, and processing of support agreements.
• Guided users through step-by-step solutions following pre-determined scripts and
technical troubleshooting procedures.
• educated our customers about our new IOT technologies which helped increasing the
monthly sales by 10%.
• Resolved most calls with first contact achieving 95% FCR, and escalated remaining calls
to appropriate personnel for swift handling.
• Maintained above 60% NPS monthly which reflected very high customer satisfaction.
• Taught new team members correct procedures for all areas of operations.
• Maintained current knowledge of all team position requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty
and maximizing repeat business.
•Developed lesson plans, instructional materials and written practice tests for soft skills
and process knowledge training courses.
•Handled over 60 inbound calls daily, providing callers with product and service information, emphasizing product features and benefits and generating quotes, while
achieving 700 AHT overall.
• Negotiated prices, terms of sales and service agreements.
Monitored service after sale and implemented quick and effective problem resolutions
maintaining overall 40% NPS score.
• Informed customers of promotions to increase sales productivity and volume by 8%.
•Communicated with different teams internally to solve issues and make sure the customer never contacts us again regarding same query which has helped me to
achieve over 70% FCR.