Showroom Manager
Damas LLC
Total years of experience :19 years, 1 Months
1.Achieving the sales targets
.2. Ensure that branch meets company standards.
3. Updated product knowledge of own products and competitor products.
4. Efficient stock control
.Principle Accountability:* Ensure shop timings are strictly followed by all staff
.* Ensure the shop strictly adheres to company standards in terms of tidiness, product display,
shop security, etc.* Communicate the sales plan to team members and ensure targets are achieved; ensure all sales persons contribute equally towards target achievement
* Continuously monitor the gold rates.
* Ensure all customers are attended to by the Sales staff & customer requirements and aspirations understood
* Ensure proper product and price information is given to the customer; assist the sales person in case of difficulty.
* Ensure discounts are given as per established policies.
* Monitor the Repair Order register & Order Book, follow-up for timely delivery; ensure required customer requirements are fulfilled.
* Ensure Invoicing is done accurately and no discrepancies in cash/credit transactions.
* Carry out inspection of all jewellery, on display or kept in the back-up stock, and identify, separate and sort all products that require any attention . cleaning, polishing, rhodium, etc and remove non-conforming products from display/stock for necessary arrangements.
* To ensure adequate quantities of all packing material for branded and non-branded jewellery, including boxes, pouches, carry bags, etc. store these in a proper location
* Prepare list of fortnightly shop requirements for all products and brands for sale
* Keep self abreast of and have complete knowledge of current market trends in terms of size, weight, designs and patterns by inquiring from customers or by their orders/requirements communicated;
* Maintain all petty cash expenses of the shop as per Finance Dept's guidelines and ensure all expenses are submitted by time after due approvals/verification.
* Ensure all Security standards are being met; inform Security Officer in case of any problems.
* Prepare & submit sales reports as required by the Area Sales Manager.
* Ensure staff dress code, attendance & punctuality levels are met.
* Handle staff grievances and ensure motivation levels are high.
•Performing collection dunning to customers.
•Effectively follow-up on promise to pay customers.
•Work together as a team or individually to meet team and individual based targets.
•Negotiate with customer and convince customer to make payments .
•Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
•Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
•Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
•Maintains data entry requirements by following data program techniques and procedures.
•Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
•Tests customer and account system changes and upgrades by inputting new data; reviewing output.
•Secures information by completing data base backups.
•Maintains operations by following policies and procedures; reporting needed changes.
•Maintains customer confidence and protects operations by keeping information confidential.
•Contributes to team effort by accomplishing related results as needed.
a. Attending telephone calls & transferring to concerned extension. b. Communicating with authorised Travel agencies to enure timely booking of air tickets and hotel accommodations. c. Managing procurement & supply of office stationery. d. Coordinating with suppliers & delivering cheques & payments. e. Any other administrative jobs as and when required
(monuments department Islamic branch)