Egypt Destination Manager
Morgana Tours - Blue Rays Holidays(Polish Company)
Total years of experience :13 years, 4 Months
I've served as Egypt Destination Manager Polish company with name
Blue Rays Holidays my duties were:
Participate in planning, directing, controlling and coordinates the activities of the whole work operations From guest reservation with the external partners including Payment
Ensure that maximum quality of service is extended to the guests during their stay and maximum revenue is maintained for the external partners, my company and the hotels, Motivates and trains my team for the better results and achievements
Deal with the hotels to fix the rooms contract s( individual, Commitments, allotment), Reservation, Excursions Traffic, Product new programs for partners, Transportations plan, Organization, Arrival & Departure movements, Solve clients complains, booking, info meeting, insurance problems, excursions ...
.
During my work in the field of tourism i contracted with DHL Express to take Al.ARESSH DROP POINT IN North Sinai As a Partner from 09/2009 To 04/2013.I Got a lot of training courses in DHL to set up the Drop Point.Really its give me experience in commercial field.
Escort and accompany the clients with colleagues from the arrival in the airports to the hotels, chick inn operation, Info meeting, Stay dailly to help & Solve guest problems & Excursions Handling with the company supliers, chick out & Guest coments must be excellents.We served weeklly around 500 clients and me and staff were 5 employes.
First I worked as Ass. Operation Manager in Hurghada Brance my duites were:
Ensure that my tourism company & important hotels and thier departments staff react particularly positively to those guests who frequently stay.
-Responsible for the compilation and timely submission of all required statistical and performance reports.
-To be able to work in close co-operation with other operators.
-Personal inspection for all guests uses Buses, Rooms, Restaurants, Sea Boats, Jeep Safari cars to ensure that all cleanliness and security is maintained.
-In general ensure a smooth and healthy working environment for the guests and company & hotel staff
THEN I WAS RESPONSIBLE FOR THE:
A)Bus Tour Program:
I was in charge on the bus tour program ( Four Buses, 170 Polish clients weekly for two seasons : full operation from Hurghada to Aswan -Luxor -Mini - Giza - Cairo return back to Hurghada .Period seven days inclluding sight seeing.
B)Nile cruise program:
Accompany, Organize, and support during the crusie 8
Boats in the nile & 1300 clients weekly
Then for last 8 monthes i was LUXOR BRANCH ASS.MANAGER & Transportation Manager.
-Co-operate, Co-ordinate & Communicate with all department heads in the Resort as required.
-Transfer all management decisions to all staff & making a proper follow on applying it.
-To make sure that the operation is running smoothly & effectively.
-Plans, directs, co-ordinates, and controls all activities geared towards higher guest satisfaction with in the whole guests stay operation, Is in charge to find operational solutions to guest complaints.
-Ensure that the maximum quality of service is provided to our guests during their stay or while using our facilities .
At all times requested to set high example with regard to :
-Appearance & Courtesy.
-Work hours & Punctuality.
-Performance.
-Attitude.
-Leadership.
-Guest Relations.
-Appearance & Courtesy.
-Work hours & Punctuality.
-Performance.
-Attitude.
-Leadership.
-Guest Relations.
Reports
During my studies in the collage i got a traning in 5 stars hotel in Different departments :
FOOD & BEVERAGE
FRONT OFFICE
During Summer 1997, 1998, 1999, 2000
