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تم إلغاء حظر المستخدم بنجاح
موسى موسى, General Manager (GM)

موسى موسى

General Manager (GM)·The Emin Pasha Hotel & Spa

الولايات المتحدة

ماجستير, Masters In Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 0 أشهر

General Manager (GM)

فبراير 2018 - حتى الآن

The Emin Pasha Hotel & Spa

Kampala، اوغندا

وجدت هذه الوظيفة عبر بيت.كوم

فبراير 2018 - حتى الآن

My current role is; coordination with the project manager, architect, interior designers and financial management in; concept creation and execution stages in renovating the Hotel, adding guest value additions and fine-tuning overall hotel policies & guest services. We have accomplished 70% of the project and so far, compliant with the ministry of health Covid 19 guidelines for in keepers. My area of scope in managing the up market Boutique Hotel, is not limited to; providing leadership in all aspects of the hotel operations i.e. strategic financial positioning, revenue and costs management which am proud to touch on the achievement section, people management, training, marketing, guest satisfaction currently rated 8.6 on booking dot com and 4.3 on TripAdvisor, ensuring memorable experience, active communication both internally and externally, relation management, ensure optimum maintenance of the property, superstructure and other facilities that run the hotel, attend board meetings to articulate hotel performance and other projects in place, inspiring upcoming leaders in the hotel and being an ambassador of the hotel.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Asst Hotel Operations Manager

مايو 2022 - أكتوبر 2022

M hotel kigali

Kigali، رواندا

مايو 2022 - أكتوبر 2022

I was tasked with the responsibility of building capacity of the hotel employees at M-Hotel Kigali, under the employment by RDB; through training, improvement of service standards by implementation of modern trends in SOPs, KPI, Revenue yield management, creating of operational plan and was amongst the team that hosted the commonwealth heads of government meeting (CHOGM) 2022 at the hotel. ( short Contract)
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Villa general Manager

سبتمبر 2015 - أغسطس 2017

Constance Lemuria and golf resort

Grand Anse، سيشيل

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2015 - أغسطس 2017

Managed Private luxury pool Villas with Presidential wing, each has a private beach, I was charged with the responsibility of leading a team of Senior Butlers, runners and assistant manager to offer top notch butler service and memorable experience to the high-profile guests who stayed with us. We championed and attained numerous memorable mentions on ReviewPro™ for the excellent service offered to the guests.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Rooms Division manager- Abha palace Hotel

أغسطس 2013 - أغسطس 2015

Syahya National Tourism Company

أبها، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

أغسطس 2013 - أغسطس 2015

I was promoted from Front office manager to lead a team of 170 staff plus casuals, in ensuring smooth running of the; front of house, housekeeping, laundry, maintenance, guest relation, concierge department and health club facilities of the hotel. I participated in supervising the renovation of the hotel in 2014 and we received 100% guest satisfaction rating after reopening.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front office Manager- Abha palace Hotel

مارس 2013 - أغسطس 2013

Syahya National

أبها، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

مارس 2013 - أغسطس 2013

I lead a team of 50 members, in ensuring smooth running of the front of house department. I pioneered the implementation of a new property management system named Protel™ and participated in training the team members. Revenue capturing was improved with the more sophisticated system. I got privileged to learn basic spoken Arabic language and in returned trained the locals English to gain confidence in communication with foreign guests.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Trainer and Food and beverage manager

يونيو 2012 - ديسمبر 2012

HOTEL ROYAL DAMGRETE

نيجيريا

وجدت هذه الوظيفة عبر بيت.كوم

يونيو 2012 - ديسمبر 2012

I signed a short contract to train a team of 6 supervisors and 150 staff whom we oversaw operations of 2 restaurants, 1 cafe, 2 bars and conference facility that can hold 500 persons. This was in house professional and on the job training on food and beverage standards, service skills, customer service, etiquette, culinary skill, menu, wine knowledge and supervisory, cost management skills for the managers. My achievement was developing and improving on their knowledge from scratch to becoming best waiters and waitresses.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Assistant Airport catering services Manager

أغسطس 2011 - مايو 2012

Servair (Kenya)

Nairobi، كينيا

أغسطس 2011 - مايو 2012

Oversaw the operations of five Restaurants, bars, two Airline lounges (British Airways, Kenya Airways) and the Presidential State pavilion. We also offered outside catering services for corporate functions and Airlines as well. We run these facilities effectively with a team of 5-unit Managers and more than 200plus team members in charge of the F&B facilities at the Jomo Kenyatta International Airport- Nairobi Kenya. I was privileged to Host multi government representatives and presidents from all over the world when they arrived/departed at the Airport.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Assistant lodge manager

سبتمبر 2010 - يونيو 2011

Ol Tukai Lodge (Kenya)

كينيا

سبتمبر 2010 - يونيو 2011

I was involved in strengthening all departmental operational activities of a luxury lodge located in the renown Amboseli National Park. I participated and drove all strategic plans of the lodge in marketing, financial aspects, environmental sustainability, CRS, people management, relation building and local stakeholders’ activities. I lead a total work force of about 200plus staff and reported to the General Lodge manager and Director. I was pleased to spearhead the renovation, strategic execution plan of the lodge.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Lodge Manager

أكتوبر 2009 - سبتمبر 2010

SENTRIM HOTELS AND LODGES (Kenya)

كينيا

أكتوبر 2009 - سبتمبر 2010

I supported all departmental activities of the lodge in operating a luxury lodge located at the Amboseli National Park, to achieve sustainable and profitability. E.g., having local vegetable farm produce, use of solar power and water purification plant for garden irrigation. I lead a team of 150 staff and 10 casual workers. I streamlined the operations through continuous training of the heads of department and junior team members especially on service skills, HACCP and we attained optimum requirement by Ministry of health. I reported directly to the Directors.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Management Trainee and Guest Services manager- Sheraton Hotels & resorts

أبريل 2009 - أكتوبر 2009

Sheraton Jiuzhaigou Resort

Chongqing، الصين

أبريل 2009 - أكتوبر 2009

Managed the duties of both Guest services manager and General Management trainee in 600 rooms/suites, 5* star resort in china. I was responsible for about 50 team working at the front of house department and reported to the Room’s division manager and General Manager of the hotel. My active role was also English training and I improved on team members confidence to converse in English. My achievement was learning basic survival knowledge of Mandarin Chinese and pinyin writing which helped me in communication with the local guests and team members.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Fine dining restaurant supervisor

سبتمبر 2005 - فبراير 2007

Friends club and Diners

كينيا

سبتمبر 2005 - فبراير 2007

• I worked part time as a fine dining restaurant supervisor mostly in the evenings and weekend. This was the discovery of luxury, fine wine, culinary explosion and taking care of high-profile guests. My role was to ensure 100% guest satisfaction, oversee front and back of house operations, optimum hygiene health code standards kept, service supervision, stocking of wines and refresh beverages, reservation taking and table allocation, functions reservations, cost management, attending p&l meetings, report writing and presentation, support all team members during rush times to ensure smooth service delivery, giving feedback to teams members on service improvement, liaison person in case there is any issue, collecting guest feedback, training, wine and champagne service, special guest request coordinator and the ambassador of the diner.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

التعليم

UNIVERISTY OF ROEHAMPTON

أبريل 2022

أبريل 2022

ماجستير، Masters In Business Administration

المملكة المتحدة

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Masters in Business Administration. Currently perusing an online degree. prospects to graduate soon

Heilbron Hospitality

أغسطس 2016

أغسطس 2016

دبلوم، Butler training Certificate

جنوب أفريقيا

المعدل التراكمي (التقدير): ممتاز

المعدل التراكمي (التقدير): ممتاز

Heilbron Hospitality specializes in the training of high caliber individuals for the luxury hotel industry worldwide. They also provide butler service training for the private and corporate sectors. Other focus on the advanced training of hospitality professionals to the level of Butler and a recruitment division that places top quality Butlers, Under Butlers and Executive Housemen worldwide in residential and hotel positions.
عرض المرفق

ARTS CONSULTANCY:

يناير 2012

يناير 2012

دبلوم، performance management

كينيا

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Performance management certificate. a rigorous, in depth training on dealing or working with team mates in an organisation as their leader or immediate supervisor. Understanding the core values of a company, the vision and mission and tasks to achieve the overall objective of the company. i learned how to set tasks which can be measured, how to analyse performance and giving feedback to fellow team members. depending on the team members level on the organisation structure.

Utalii College/University

سبتمبر 2009

سبتمبر 2009

دبلوم عالي، Hotel Management

كينيا

المعدل التراكمي (نسبة مئوية): 78%

المعدل التراكمي (نسبة مئوية): 78%

Four Year Swiss oriented Hotel Management Higher national Diploma
عرض المرفق

OUTWARD BOUND INTERNATIONAL

أكتوبر 2008

أكتوبر 2008

دبلوم، Corporate Leadership Training

كينيا

المعدل التراكمي (نسبة مئوية): 95%

المعدل التراكمي (نسبة مئوية): 95%

Certificate in Corporate Leadership Training. involved vigorous team building, survival skills, role plays, lecturers, endurance mind testing and psychometric tests.
عرض المرفق

Skills

Dynamic Leader
Expert
Dynamic Leader
Expert
Training
Expert
Training
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Front Office
Expert
Front Office
Expert
Guest Service
Expert
Guest Service
Expert
Food and Beverage
Expert
Food and Beverage
Expert
Hotel operations
Expert
Hotel operations
Expert
Office management
Expert
Office management
Expert
Culinary
Intermediate
Culinary
Intermediate
Team building
Expert
Team building
Expert
Training teams
Expert
Training teams
Expert
Leadership
Expert
Leadership
Expert
Wine tasting
Intermediate
Wine tasting
Intermediate
Front desk systems
Expert
Front desk systems
Expert
People skills
Expert
People skills
Expert
Customer service
Expert
Customer service
Expert
Digital marketing
Expert
Digital marketing
Expert
communication
Expert
communication
Expert
Financial analysis
Expert
Financial analysis
Expert
Dynamic Leader
Expert
Dynamic Leader
Expert
Training
Expert
Training
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Front Office
Expert
Front Office
Expert
Guest Service
Expert
Guest Service
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

مبتدئ

الانجليزية

متمرّس

الايطالية

مبتدئ

السواحيلية

متمرّس

العضويات

skal International

leader

September 2005

التدريب و الشهادات

الشهادات
Certificate in international butler training
Aug 2016
عرض الشهادات
Leadership training
Oct 2008

التوصيات

Deleted User

مايو 2017

مايو 2017

General Manager•Colleague

Moses is a great team leader, He is great with his subordinates and supports them always. I would definitely recommend him.

الهوايات والاهتمامات

food and delicacy, nutrition, travel and tourism, music, art, sports, automotives

• Currently working with the project manager and interior design to increase conferencing capacity, room keys, restaurants and training during the on-going renovations at Emin Pasha Hotel during COVID 19. • Increased gross revenue by 20%, cost reduction by 20% in 2018 and another 15% in revenue in the year 2019, while working as the general manager of Emin Pasha Hotel & SPA.