مصطفى عبد المحسن

- Responsible for the following functions Contracting and Onobaording team, Customer Support team and Retention team
- Responsible for updating and documenting all activities for new accounts into systems inaccurate and timely manner to track activities for future references
- Responsible for executing administrative meetings and events to educate and guide customers on blue shields products and services and its benefits to support customer buying selection.
- Responsible for implementing research activities to analyze client feedback and monitoring new and existing project plans and executions for desirable results.
- Responsible for notifying process problems and challenges to sales and marketing departments and maintaining brand relationships with sales and marketing teams and clients effectively.
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Assess service statistics and prepare detailed reports on your findings.
- Responsible for maintaining the churn rate within the membership database.

Licenses & Certifications:
- Wharton Online Alumni
- Customer Analytics Course

- Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.
- Research & deliver intelligence that will inform proposition development for new investment projects.
- Work with and expand current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business
- Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects.
- Understand a prospect’s business needs and work with the expert teams to develop a tailored digital marketing proposal.
- Represent My Organization at industry events, including round tables, speaking forums and new business events

- Achieve and exceed the monthly target.
- Make an excellent relationship with the customers.
- Attract new customers to my Company.
- Reach the highest degree of satisfaction to the customer.
- Handle customer’s requests, complaints and guide them to the current Products.
- Signing the agreement with the customers.

Tasks:
1. Responsible for all ADSL lines which I sold till got activated.
2. I’m a member of the KB team responsible for update the KB and Mail Engine.
3. I’m a member of the consumer telesales referral team.
4. I’m a member of the consumer telesales utilizer team.
5. Responsible of all outbound channel reports and analysis.

Creativity:

- The owner of an idea about a new report (Number of Reached): it’s a report that shows the percentage of sales leads and non-sales lead through all our channels to stand on our success rate and reported daily to CEO directly.

Trainings:

- Goal setting training at Mobinil Nile Tower.

- Achieve and exceed the monthly target.
- Make an excellent relationship with the customers.
- Attract new customers to my Company.
- Reach the highest degree of satisfaction to the customer.
- Handle customer’s requests, complaints and guide them to the current Products.
- Signing the agreement with the customers.

Tasks:
I’m the Outlet Second line, shift in-charge and assistant manager and manage multi-tasks.
1. Shift closing.
2. Give the daily briefing to my team.
3. Floor manager.
4. Update the inventory.
5. Help my team solving their problems whether related to the work or not through a monthly meeting or one-to-one.
6. Manage the daily and monthly reports.
7. Observe and evaluate my team on a monthly basis.
8. I’m a member of (champions team) responsible for giving the general training to my team.

Creativity:
- The owner of the idea (competitor’s news): collect the competitor’s news and share it with my colleagues in order to be aware of the situation of our competitors.
- The owner of the idea (Heroes of sales): make a competition on the last 5 days of the month between my team to stimulate my team to achieve and exceed the target.
- The owner of the idea (Hint of the day): sending an e-mail on a daily basis to my team including the last updates, rare info and the key to solve the hard cases.

Awards:
1. Ranked number 1 in the Quality Report for 2011.
2. Ranked number 2 as the best corporate through retail seller at Upper Egypt region for 2011.
3. The best data lines seller 3 times for 2011.
Trainings:
- BlackBerry training (service and device).
- Retention and empowerment process.
- All corporate processes through retail.
- How to handle a customer complaint?
- TOT training.

- Achieve and exceed the monthly target.
- Make an excellent relationship with the customers.
- Attract new customers to my Company.
- Reach the highest degree of satisfaction to the customer.
- Handle customer’s requests, complaints and guide them to the current Products.
- Signing the agreement with the customers.

Tasks:
I’m the Outlet Second line, shift in-charge and assistant manager and manage multi tasks.
1. Shift closing.
2. Give the daily briefing to my team.
3. Floor manager.
4. Update the inventory.
5. Help my team solving their problems whether related to the work or not through a monthly meeting or one-to-one.
6. Manage the daily and monthly reports.
7. Observe and evaluate my team on a monthly basis.
8. I’m a member of (champions team) responsible for giving the general trainings to my team.

Creativity:
- The owner of the idea (competitor’s news): collect the competitor’s news and share it with my colleagues in order to be aware of the situation of our competitors.
- The owner of the idea (Heroes of sales): make a competition on the last 5 days of the month between my team to stimulate my team to achieve and exceed the target.
- The owner of the idea (Hint of the day): sending an e-mail on a daily basis to my team including the last updates, rare info and the key to solve the hard cases.

Awards:
1. Ranked number 1 in the Quality Report for 2011.
2. Ranked number 2 as the best corporate through retail seller at Upper Egypt region for 2011.
3. The best data lines seller 3 times for 2011.
Trainings:
- Black Berry training (service and device).
- Retention and empowerment process.
- All corporate process through retail.
- How to handle a customer complaint?
- TOT training.

- Make excellent relationships with the customers.
- Attract new customers to my Company.
- Reach the highest degree of satisfaction to the customer.
- Handle customer’s requests, complaints and guide them to the current Products.

- Achieve and exceed the monthly target.
- Make an excellent relationships with the customers.
- Attract new customers to my Company.