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Mostafa AL-Omrani, Contact Center Floor Manager

Mostafa AL-Omrani

Contact Center Floor Manager

mobily

Location
Saudi Arabia - Dammam
Education
Master's degree, Management
Experience
17 years, 8 Months

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Work Experience

Total years of experience :17 years, 8 Months

Contact Center Floor Manager at mobily
  • Saudi Arabia - Dammam
  • My current job since September 2006

Focuses on achieving goals through the work of others
Works toward Mobily’s overall objectives and develops operational strategies based overall Mobily’s business strategies.
Holds accountability for managing a team of people, directing operational policies, programs and guidelines and deploying resources.
Accountable for contribute directly towards division/ departmental strategies

Education

Master's degree, Management
  • at wilburton University
  • September 2014

.

Bachelor's degree, System Truck
  • at Arab Open University
  • September 2013

The degree of Bachelors of Arts in Business Studies - Systems Track

Diploma, Bussiness Adminstration (Accounting)
  • at Jubail Industrial College
  • June 2006

Associate degree in business studies in the field of Accounting of Jubail Industrial College in Jubail Industrial City with a grade Good and G.P.A 2.56 out of 4.00 in 2006.

Specialties & Skills

Customer Service
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Customer Focus
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Professional in using Microsoft Applications
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Typing
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Innovate new ways to facilitate performing the work.
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Problem Solving & Making Decision
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Leadership with work under pressure.
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Communication
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Languages

English
Expert
Arabic
Expert

Training and Certifications

Developing People (Training)
Training Institute:
MEGA training
Date Attended:
February 2010
Duration:
16 hours
Managing with Passion (Training)
Training Institute:
TTM associates LTD
Date Attended:
July 2010
Duration:
16 hours
Problem Solving & Making Decision Supervisors (Training)
Training Institute:
TTM associates LTD
Date Attended:
April 2012
Duration:
16 hours
Leading Service Excellence (Training)
Training Institute:
DEI Group
Date Attended:
March 2009
Duration:
2009 hours
CIAC Operation Management (Training)
Training Institute:
INSIGHT institution
Date Attended:
April 2012
Duration:
24 hours
Fundamentals of supervisor & management skills (Training)
Training Institute:
TTM associates LTD
Date Attended:
October 2011
Duration:
24 hours

Hobbies

  • Reading
    Any thing related to human development