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تم إلغاء حظر المستخدم بنجاح
مصطفى عطية, Senior Personal Banking Officer / Operations Support

مصطفى عطية

Senior Personal Banking Officer / Operations Support·Dukhan Bank

قطر

بكالوريوس, Education And Social Work

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 9 أشهر

Senior Personal Banking Officer / Operations Support

يونيو 2017 - حتى الآن

Dukhan Bank

الدوحة، قطر

يونيو 2017 - حتى الآن

• Consistently achieved and exceeded retail banking sales targets (personal loans, credit cards, finance
products).
• Analyzed customer financial profiles and structured compliant finance deals.
• Provided operational support to sales teams improving deal processing speed.
• Coordinated with credit, compliance, and operations departments.
• Trained new hires on sales techniques, compliance, and customer service.
• Assisted management with performance reporting and pipeline tracking.
مجال الشركة:
البنوك

Relationship Officer – Retail Banking

أبريل 2013 - مايو 2017

Mashreq Bank

الدوحة، قطر

أبريل 2013 - مايو 2017

• Generated new business through direct sales and client referrals.
• Built strong customer relationships increasing retention and satisfaction.
• Promoted cross■selling of banking products and services.
• Supported branch sales reporting and operational coordination.
مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Sales Executive – Retail Banking

يونيو 2013 - مارس 2014

Audi Bank

القاهرة، مصر

يونيو 2013 - مارس 2014

• Acquired new retail banking clients and promoted financial products.
• Supported branch sales targets through proactive client engagement.
مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Sales Executive

سبتمبر 2010 - مايو 2013

Barclays Bank

القاهرة، مصر

سبتمبر 2010 - مايو 2013

• Delivered personal banking sales growth through customer acquisition.
• Strengthened client relationships and maintained service excellence.
مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

التعليم

Damanhour University

يناير 2008

يناير 2008

بكالوريوس، Education And Social Work

مصر

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Individual service, group service, and community organization
عرض المرفق

Skills

Bank Operations
Expert
Bank Operations
Expert
Credit Risk
Expert
Credit Risk
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Retail Banking
Expert
Retail Banking
Expert
Banking
Expert
Banking
Expert
Dealing with customers
Expert
Dealing with customers
Expert
wealth
Beginner
wealth
Beginner
Make weekly and monthly plans
Expert
Make weekly and monthly plans
Expert
Proficiency in English writing, reading and speaking
Expert
Proficiency in English writing, reading and speaking
Expert
Achieving goals
Expert
Achieving goals
Expert
Sales, communication and persuasion
Expert
Sales, communication and persuasion
Expert
use the computer
Expert
use the computer
Expert
marketing
Expert
marketing
Expert
operation
Expert
operation
Expert
problem solving
Expert
problem solving
Expert
Flexibility at work
Expert
Flexibility at work
Expert
retail banking
Expert
retail banking
Expert
accounting
Expert
accounting
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Science
Expert
Science
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Bank Operations
Expert
Bank Operations
Expert
Credit Risk
Expert
Credit Risk
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
CREDIT ANALYSIS
Intermediate
CREDIT ANALYSIS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

الشهادات
Anti■Money Laundering (AML) Training
Financial Crime Awareness
Business Continuity Training
Fraud Awareness Training
التدريب
sales and marketing
Mashreq Bank
Security against disasters and fires
Dukhan bank
Money laundering
Dukhan bank
Jan 2023
Fraud and compliance
Dukhan bank

الهوايات

  • Banking marketing
    Banking marketing and customer service