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mostafa attya, Senior Personal Banking Officer / Operations Support

mostafa attya

Senior Personal Banking Officer / Operations Support·Dukhan Bank

Qatar

Bachelor's degree, Education And Social Work

Work experience

Total years of experience: 15 years, 9 months

Senior Personal Banking Officer / Operations Support

June 2017 - Present

Dukhan Bank

Doha, Qatar

June 2017 - Present

• Consistently achieved and exceeded retail banking sales targets (personal loans, credit cards, finance
products).
• Analyzed customer financial profiles and structured compliant finance deals.
• Provided operational support to sales teams improving deal processing speed.
• Coordinated with credit, compliance, and operations departments.
• Trained new hires on sales techniques, compliance, and customer service.
• Assisted management with performance reporting and pipeline tracking.

Company industry:
Banking

Relationship Officer – Retail Banking

April 2013 - May 2017

Mashreq Bank

Doha, Qatar

April 2013 - May 2017

• Generated new business through direct sales and client referrals.
• Built strong customer relationships increasing retention and satisfaction.
• Promoted cross■selling of banking products and services.
• Supported branch sales reporting and operational coordination.

Company industry:
Banking
Job role:
Sales

Sales Executive – Retail Banking

June 2013 - March 2014

Audi Bank

Cairo, Egypt

June 2013 - March 2014

• Acquired new retail banking clients and promoted financial products.
• Supported branch sales targets through proactive client engagement.

Company industry:
Banking
Job role:
Sales

Sales Executive

September 2010 - May 2013

Barclays Bank

Cairo, Egypt

September 2010 - May 2013

• Delivered personal banking sales growth through customer acquisition.
• Strengthened client relationships and maintained service excellence.

Company industry:
Banking
Job role:
Sales

Education

Damanhour University

January 2008

January 2008

Bachelor's degree, Education And Social Work

Egypt

GPA (rating): Good

GPA (rating): Good

Individual service, group service, and community organization
View attachment

Skills

Bank Operations
Expert
Bank Operations
Expert
Credit Risk
Expert
Credit Risk
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Retail Banking
Expert
Retail Banking
Expert
Banking
Expert
Banking
Expert
Dealing with customers
Expert
Dealing with customers
Expert
wealth
Beginner
wealth
Beginner
Make weekly and monthly plans
Expert
Make weekly and monthly plans
Expert
Proficiency in English writing, reading and speaking
Expert
Proficiency in English writing, reading and speaking
Expert
Achieving goals
Expert
Achieving goals
Expert
Sales, communication and persuasion
Expert
Sales, communication and persuasion
Expert
use the computer
Expert
use the computer
Expert
marketing
Expert
marketing
Expert
operation
Expert
operation
Expert
problem solving
Expert
problem solving
Expert
Flexibility at work
Expert
Flexibility at work
Expert
retail banking
Expert
retail banking
Expert
accounting
Expert
accounting
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Science
Expert
Science
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Bank Operations
Expert
Bank Operations
Expert
Credit Risk
Expert
Credit Risk
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
CREDIT ANALYSIS
Intermediate
CREDIT ANALYSIS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Anti■Money Laundering (AML) Training
Financial Crime Awareness
Business Continuity Training
Fraud Awareness Training

Training
sales and marketing
Mashreq Bank
Security against disasters and fires
Dukhan bank
Money laundering
Dukhan bank
Jan 2023
Fraud and compliance
Dukhan bank

Hobbies

  • Banking marketing
    Banking marketing and customer service