Customer Services Agent
Qatar Aviation Services
Total years of experience :0 years, 0 Months
Assisting passengers with mishandled baggage
* Responding to passenger concerns both in person and on phone
* Assisting in filling out of forms according to the nature of the incident
* Utilizing computer software to track and catalogue luggage
Receiving invoices from the ordering team of the concerned Business Unit
/Supplier for all the consignments under Group’s name.
* Segregating and preparing sets of the same ensuring original for Customs and
copies for Finance and C&F unit’s record.
* Verifying the calculation and records of all the invoices as detailed in the
system.
* Coordinates with the shipping agent for consignment arrival date.
* Ensures completion of all documentation before actual arrival so clearing staff
can initiate the process of clearance immediately upon arrival.
* Coordinates with the clearing staff & Sales Depts. for inspecting the
consignment arrived at port.
* Follows up with the clearing staff to obtain the copy of Bill of Entry (B/E) and
original Delivery Note (D/N) for all the items released from the port and
verifies the remarks on the delivery notes as reported during the inspection.
* Coordinates with the Clearing Officer for return of original D/N to Customs.
Answer incoming calls and respond to customer's emails.
* Management and resolve customer complaints.
* Sell products and place customer orders in the computer system.
* Provide product and service information to customers.
* Follow up customer calls where necessary
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