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مصطفى عكاري , Customer Service Officer

مصطفى عكاري

Customer Service Officer·Canadian Medical Center

Kuwait

Bachelor's degree, IT (information technology)

Work experience

Total years of experience: 2 years, 9 months

Customer Service Officer

April 2023 - May 2024

Canadian Medical Center

Al Kuwait, Kuwait

April 2023 - May 2024

Scheduled and coordinated patient appointments and bookings.
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Managed incoming calls, emails, and front desk communications.
Maintained and organised records and filing systems.
Assisted internal departments to ensure efficient operations.
Supported daily administrative tasks and follow-ups.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Telemarketing & Call Center Agent

September 2021 - December 2023

Ooredoo

Al Kuwait, Kuwait

September 2021 - December 2023

Managed inbound and outbound customer calls.
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Entered and updated customer data in internal systems.
Resolved customer complaints and inquiries professionally.
Prepared basic reports related to customer interactions.
Maintained effective communication with customers and team members.
Company industry:
Telecommunications
Job role:
Sales

Education

الجامعة العربية المفتوحة - الكويت

January 2026

January 2026

Bachelor's degree, IT (information technology)

Kuwait

Skills

CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTELLECTUAL CAPITAL
Intermediate
INTELLECTUAL CAPITAL
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administration
Intermediate
Administration
Intermediate
CALENDAR MANAGEMENT
Intermediate
CALENDAR MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
FILING
Intermediate
FILING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
service Hub software certificate
Hubspot
Apr 2026
Show credentials

Hobbies

  • basket ball
  • computer related topics