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mostafa el razaz, Air trafic officer

mostafa el razaz

Air trafic officer

egypt air

Location
Egypt - Cairo
Education
Bachelor's degree, English
Experience
20 years, 4 Months

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Work Experience

Total years of experience :20 years, 4 Months

Air trafic officer at egypt air
  • Egypt - Cairo
  • My current job since March 2012

All international and domestic flights plus serving star alliance airliners like turkish airlines, LOT ( polish airlines), Ethiopian airlines, and low carrier companies) i got there courses for dangerous goods, crew resource management, fraud prevention, customer service and the aviation system ( amadeus and alteia)

Customer and technical support at vodafone UK
  • Egypt - Cairo
  • June 2011 to February 2012

Offshore account (UK)

Customer service representative at vodafone newzealand
  • Egypt - Cairo
  • September 2010 to May 2011

Offshore account (new Zealand )

Telesales agent at ameco tech
  • Egypt - Cairo
  • May 2010 to August 2010

With us business

tele-sales agent at Ameco-tech
  • Egypt - Cairo
  • November 2008 to January 2009

with the US business

Trainee at travel bug
  • Egypt - Cairo
  • August 2008 to November 2008

Tourism company where i got a personal course in egypt air training center; for basic cargo with IATA (international air transport association )

Marketing representative at re-touch
  • Egypt - Cairo
  • August 2002 to April 2008

For big companies ( chipsy, nestle, cocacola, and pepsy)

Census representative at central agency for public mobilization and statistics
  • Egypt - Cairo
  • January 2008 to February 2008

Annual people's and business's statistics

Education

Bachelor's degree, English
  • at Elma'aref high inistitute for language an translation
  • June 2008

about English arts with good degree

Specialties & Skills

Customer Service
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Customer Satisfaction
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computer
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Internet
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tolerance
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customer handling
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Basic cargo (Training)
Training Institute:
Egypt air training center
Date Attended:
August 2008
Basic english and conversation (Training)
Training Institute:
Suzan mubarak library
Date Attended:
June 2006

Hobbies

  • working had
    when it comes to helping people at my work i love working hard to make it easier on people