Customer Service manager
Online Media
Total years of experience :8 years, 11 Months
Online Media Customer Service manager
Jan 2010 ~ Till now
1. Handling the Corporate deals.
2. Providing scheduling of the entire operation.
3. . Handling Customer enquiries and complains.
Americana -KSA Customer Service "Supper visor" May 2006 ~ Dec 2010
4. Handling Customer enquiries and complains.
5. Manage the branches schedules.
6. Performing all required call center paper works.
7. Providing scheduling of the entire operation.
8. Modifying Training programs for call center agent and crew.
9. Training and Supervisor trainers and trainee.
Hardee's
Oct 2005 ~ May 2006
1. Supervising my team.
2. Coordinate the time shift for staff.
3. Control the quality of (Service & Product)
4. Handling customer complains.
Graduated from the faculty of law in Ain University Graduation year: 2003