Senior Assistant Operations Manager
Olayan Group - Cinnabon and Seattle's best coffee
Total years of experience :11 years, 3 Months
- Initiated an "Operational Efficiency Enhancement Initiative, " increasing service turnaround by 15% and team productivity by 10%.
- Developed and implemented a comprehensive training program, resulting in a 10% increase in staff productivity.
- Established a dynamic customer feedback system, promoting continuous service improvement and a customer-focused approach.
- Received the Operational Excellence Award for significant performance improvements.
- Led cost-reduction strategies, decreasing operational expenses by 12% while maintaining high service quality.
- Overhauled inventory management protocols, enhancing order efficiency by 15% and strengthening supply chain operations.
- Encouraged interdepartmental collaboration, improving organizational cohesion and process optimization.
- Launched employee engagement programs, boosting morale and fostering a high-performance culture.
- Implemented strategic sales initiatives, resulting in a 10% revenue increase through data-driven tactics and market insights.
- Introduced performance metrics, raising operational accountability and fostering continuous improvement.
- Negotiated favorable supplier terms, aiding in cost savings and margin enhancement.
- Directed a regional marketing campaign, increasing brand visibility and customer engagement.
- Deployed advanced inventory systems reducing waste and operational costs by 10%.
- Introduced just-in-time inventory model, curtailing food waste by 20% and promoting sustainability.
- Oversaw integration of energy-efficient appliances, decreasing utility expenses.
- Refined quality control measures, guaranteeing product consistency and customer satisfaction.
- Streamlined multi-location operations, ensuring consistent quality and service delivery.
- Leveraged data analytics to identify revenue growth opportunities through strategic insights.
- Conceptualized customer loyalty program, driving repeat business and boosting retention rates by 18%.
- Modernized POS systems, optimizing transactions and enhancing data capture capabilities.