Key Account Manager
LG
Total years of experience :17 years, 3 Months
Saudi Arabia - Riyadh
• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations
• Monitor market trends, competitor strategies and market suppliers
• Research and evaluate areas of opportunity and reduce costs where possible
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods
• Assess and evaluate suppliers and undertake performance reviews to ensure contract compliance and manage performance improvement activities
• Explore alternate sources for goods and materials
• Mentor and coach the Assistant Buyer to enhance their career and professional development
• Process non-conforming material requests and RMA requests with supply chain partners
• Contribute to team effort by accomplishing other job related tasks as needed; enabling other workers to achieve their job objectives.
• Follow up with Marketing team for promotion implementation
• Managing and monitoring Big sales events process (mega sales, Ramadan, …)
• Analyzing consumer buying patterns and predicting future trends;
• Regularly reviewing performance indicators, e.g. sales and discount levels;
• Managing plans for stock levels;
• Meeting suppliers and negotiating terms of contract;
• Maintaining relationships with existing suppliers and sourcing new suppliers for future products;
• Liaising with other departments within the organisation to ensure projects are completed;
• Participating in promotional activities;
• Writing reports and forecasting sales levels;
• Presenting new ranges to senior retail managers;
• Liaising with shop personnel to ensure product/collection supply meets demand;
• Seeking merchandise feedback from customers;
• Manage executive agenda
• Monitor executive incoming e-mails and action appropriately
• Assist in the development of new assistants
• Offer suggestions to improve process and follow through on commitment
• Various administrative tasks required in order to meet teams objectives
• Continuance of business activities in absence of executive
• Liaise with senior and high level contacts and offer office resources
• Preparation of regular correspondence, presentation, memos and announcements as required
• Organize travel management
• Develop and maintain an efficient filing system
• Offer technical support for presentation and participate in data collection
• Monitoring cost center, processing documentation, expense forms, cash expenses
• Managing all CEO Office Activities
• Conduct CEO Meetings And Schedulings
• Conducted Indoor and Outdoor Sales
• Maintaining and developing relationships with new and potential customers
• Gathering market and customer information
• Coordinating with suppliers about of existing orders
• Follow-up projects and control its advancement