Service Manager
Fouad Al Ghanim and Sons automotive ( AUDI)
Total years of experience :8 years, 7 Months
o Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations
o ensure high level of Customer Satisfaction for customer retention and business development
o Ensure vehicle is received efficiently and in a professional manner, to assure customer that his vehicle is in safe hands
o Ensure all my team using and following the SCP in a professional way
o Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers
o Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations
o Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction
o Ensures reaching monthly and annual targets
o Ensures reaching regional customer satisfaction targets
o Hiring
o Controlling and managing department cost
o Monitoring and managing workshop KPI’s (efficiency, productivity, and utilization)
o Ensures my team trainings is up to date
o Planning
o Budgeting
o Maintain and develop profitability
o Reporting to daily, weekly and monthly to the management and Head office
o Ensure company assets well maintained
o Managing the replacement and rental department
o Reaching and working through the KPI’s
o Listening and solving customers complaints
Audi Service manager, managing the service center including the reception and the workshop staff, monitoring the daily, weekly, month and annual KPIs, insuring reaching the targets, budgeting