TDOA
Dubai Airports
Total years of experience :20 years, 8 Months
- providing a welcome service, guding passengers to the proper terminal, and assist in smoothing the passengers journey through the airport .
- Responsible for working on the phone and in person to provide information about travel plans for customers, giving the customers information about arrival and departure time .
- to solve passengers problem on site issues which impact on customer experience at Dubai Airports.
• Achieve and exceed the allocated sales target for new units.
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales.
Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash and minimum bad debts.
Constantly improve and update knowledge of product range, features and benefits.
Maintain awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandizing techniques.
• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Sell a variety of chemicals to be used in different industries and in applied analytical, pharmaceutical, life science and bioanalytical research.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandizing techniques.
• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports, and making recommendations to management.
• Develop and grow the commercial relationships of assigned leading industrial customers while prospecting for new accounts to increase market penetration.
• Manage sales pipeline to drive new business opportunities to commercial success.
• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
e-marketing, e-commerce and e-business Diploma.(AUC)
2008 -Diploma of Business Management. (AUC)
quality Control . Managment. Cairo University
