Public Relations Officer & Stakeholder Officer
Dorsch Qatar
Total years of experience :14 years, 7 Months
* Work Responsibilities:
- I was responsible for Project ID: C819 ATM# 2019/0025026/5, which includes communication with various government authorities, such as the Traffic Police Department, Municipality, Ashghal-PWA, Ashghal O&M, Kahramaa, and more.
- Demonstrating bilingual proficiency in Arabic and English and a strong understanding of Qatari culture.
- Preparing official letters in both Arabic and English for stakeholders, continuously following up on any updates or changes to instructions and laws.
- Organizing meetings, preparing Minutes of Meetings, collecting data and information for project submissions, completing manuals, creating reports, and assisting in arranging meetings with various stakeholders.
* Public Relations and Compliance:
- Assisting in planning and launching a public relations program, which includes designing, printing, and supplying notices, flyers, and other materials to inform the public about project commencement.
- Conducting audits to ensure compliance with safety, quality, and environmental procedures and instructions.
- Engaging in public relations work related to construction projects, with demonstrable experience in similar-sized sewerage and drainage projects.
* Conflict Resolution and Stakeholder Management:
- Handling and resolving conflicts, feedback, and complaints from the public and project residents.
- Initiating dialogues with the public, residents, and municipalities on public relations issues as directed by the Project Manager.
- Conducting regular visits and ad-hoc visits to residents affected by the project and providing necessary reports and feedback to the Project Manager and affected residents.
- Managing QPRO-3 for initiating RO's, permits, and TDP follow-ups and approvals, as well as QDRS.
- Maintaining a Complaint Register for Project C819.
- Identifying stakeholders, classifying them, and prioritizing conflict resolution during day-to-day operations.
* Document Management:
- Coordinating with delegates for related legal and immigration work concerning staff QID.
* General Responsibilities:
- Providing support for a variety of projects in collaboration with the HR Advisor and HR Managers to meet business needs.
- Ensuring compliance with all applicable laws, regulations, company policies, and procedures.
- Performing any other duties as assigned by management.
- This revised format maintains clarity and order while presenting the responsibilities and tasks more effectively.
* Professional Experience:
Al-Rabia Investment & Management - Admin & HR Coordinator in Facility Operations (Restaurants and Hospitality)
* First Day Induction Program Coordinator:
- I oversee the First Day Induction program, where I have full responsibility.
- This includes providing comprehensive support to new recruits in their initial processes, such as : coordinating travel assistance, assisting with bank account openings, arranging accommodations through the housing department, processing work permits, and facilitating family visas through the immigration department.
* Visa and Residence Permit Management:
- Proficient in obtaining new employment visas and work permits for expatriate employees.
- Responsible for monitoring and renewing employee residence permits.
- Facilitate the acquisition of new residence visas and oversee the renewal of residence visas for employees' dependents.
* Data Management:
- Ensure the accuracy of data across all systems, including the Human Resources Information System.
* Staff Contract Coordinator:
- Tasked with preparing staff contracts to be signed by the Chief Administration Officer and newly hired employees.
- Offer support to new employees by addressing queries related to their contracts.
* Business Trip Organizer:
- Efficiently organize business trips for employees, including flight bookings, accommodations, and visa processing to ensure seamless and trouble-free travel experiences.
* Meeting Documentation and Inquiry Resolution:
- Proficient in taking notes during formal meetings, including disciplinary, grievance, and redundancy meetings.
- Handle the resolution and escalation of inquiries as needed
* Document Preparation and Employee Support:
- Skillfully prepare service letters in Arabic and English as per requests, including documents such as salary certificates, no objection letters, and other eligibility-related paperwork.
- Monitor annual leaves and sick reports by maintaining continuous follow-up in the system,
- Keeping files organized, and ensuring employees adhere to the allowed time frames.
- Ensure the timely and accurate processing of all documents and certificates.
Employee Welfare and Government Liaison:
- Provide support for complex medical and police procedures in the event of an employee's passing.
- Establish and maintain relationships with embassies and foreign diplomatic missions to facilitate business visits and obtain business entry visas for global business visitors, in coordination with the Qatar immigration department.
- Administer licenses and other documents with various Qatar government authorities, including the Economic Department, Municipality, Chamber of Commerce, and Ministry of Finance and Industries.
- Keep business and trade licenses up-to-date, obtain official approvals and permits to prevent violations.
- Represent the company at various offices, such as Embassies, Police Stations, Ministries/Municipalities, and other government departments when required.
- Assist the office in identifying and resolving issues related to company vehicle registration and renewals.
- Offer expert advice to employees and the business on all visa formalities and other government-related procedures.
- Stay informed about labor and immigration standards by regularly gathering and sharing updates from government offices to keep the HR department informed of any changes in procedures or rules.
- Ensure compliance with all applicable laws, regulations, company policies, and procedures.
- Perform any other duties as assigned by the management.
* Information Management:
- Receive, file, classify, consolidate, and summarize documents and information.
- Maintain records of processed documents according to standard procedures for management use.
- Compile various regular reports, memos, etc., following standard operating procedures for management reference.
- Prepare and compile departmental papers/documentation promptly, ensuring completion in a timely manner.
- Maintain a filing system, including a master file classified in chronological order.
- Ensure that all documents and information are processed accurately and in a timely manner.
- Maintain the accuracy and timeliness of reports.
* Personnel:
- Keep track of annual leave and sick reports by maintaining continuous follow-up in the system.
- Coordination with the delegate for related Legal/Immigration works related to QID's of the staff.
- Support generalist team and the specialist HR functions (Reward, Recruitment and Learning & Development) through report production and data analysis.
- Maintain files and ensure employees adhere to allowed time frames.
- Manage employee attendance.
- Ensure compliance with company policies and procedures.
* Document Handling:
- Handle important documents such as certificates and personnel files.
- Ensure that all documents, certificates, etc., are processed correctly and in a timely fashion.
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