Facility and Administration supervisor
Nissan Motor Egypt
Total years of experience :10 years, 3 Months
At Nissan Motors Egypt my responsibilities include the following tasks:
• Expats expense (rent, utility, travel, .etc.)
• Transportations network for employees and manager's fleet including license renewal and maintenance.
• Organize and supervise other office activities (Housekeeping, recycling, renovations, event planning etc.)
• Administrative support of Billing and expenses with finance and administrative team like (Factory Utilities and Courier service.Etc.)
• Planning of the Department budgeting and the needed accrual for next fiscal year budget. Provide direction for CAPEX budget forecasting and monthly accrual projections
• Managed the cafeteria which catering meals to 1500 Personnel in the company in all aspect of the process ensuring the outsourced company abide to the standards that would be accepted by Nissan Motors.
• Supervise and handle scrap process of the main factory and conduct any arrangement with the outsourced contractor ensuring the process is handled with the optimum standards maximizing the revenue of the company.
• Managed office supplies and petty cash for visits and short missions.
• Conduct HSE inspections and preventive actions to ensure the working environment is Clean and safe for the employees also ensuring that facilities meet government regulations and environmental, health and security standards.
• Support the renewal of the needed government regulations such as license renewal, (ISO 9001/14001) audits and needed certifications.
• Assists the Operations with daily clerical and administrative duties. (e.g. Preparation of memorandums, letters, and spreadsheets etc)
• Makes travel arrangements with provider for manpower movement and obtain work visa for foreigners in the company.
• Attend weekly safety meetings and scheduling of conference room.
• Electronic and paper filing of equipment documentation and job information
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
Facility and Administration supervisor.
Company Name Nissan Motor Egypt
Nov 2015 - Present
At Nissan Motors Egypt my responsibilities include the following tasks:
• Expats expense (rent, utility, travel, .etc.)
• Transportations network for employees and manager's fleet including license renewal and maintenance.
• Organize and supervise other office activities (Housekeeping, recycling, renovations, event planning etc.)
• Administrative support of Billing and expenses with finance and administrative team like (Factory Utilities and Courier service.Etc.)
• Planning of the Department budgeting and the needed accrual for next fiscal year budget. Provide direction for CAPEX budget forecasting and monthly accrual projections
• Managed the cafeteria which catering meals to 1500 Personnel in the company in all aspect of the process ensuring the outsourced company abide to the standards that would be accepted by Nissan Motors.
• Supervise and handle scrap process of the main factory and conduct any arrangement with the outsourced contractor ensuring the process is handled with the optimum standards maximizing the revenue of the company.
• Managed office supplies and petty cash for visits and short missions.
• Conduct HSE inspections and preventive actions to ensure the working environment is Clean and safe for the employees also ensuring that facilities meet government regulations and environmental, health and security standards.
• Support the renewal of the needed government regulations such as license renewal, (ISO 9001/14001) audits and needed certifications.
ADMINISTRATION ASSISTANT
Company Name Teleperformance Egypt
July 2013 - September 2015
• Assists the Operations with daily clerical and administrative duties. (e.g. Preparation of memorandums, letters, and spreadsheets etc)
• Makes travel arrangements with provider for manpower movement and obtain work visa for foreigners in the company.
• Attend weekly safety meetings and scheduling of conference room.
• Electronic and paper filing of equipment documentation and job information
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
EXPEDIA CANADA SALES SUPERVISOR
Company Name Teleperformance Egypt.
March 2011 - July 2013
• Develop mentor and manage a team of (15-18) Contact Center Representative in accordance with the company policies and procedures.
• Coach, monitor and provide feedback to agents on a regular basis to improve performance.
• Build a solid customer service team that exceeds goals and expectations.
• Supervise the workload of the team, allocating team members to optimize service provision and support across the hours of the operation.
• Monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of clients.
• Resolve interpersonal issues within the team and escalate if required. In any case the Supervisor must give direct feedback to the Assistant Contact Center Manager regarding these issues.
• Schedule team staff meetings and functions.
• Report to senior management on customer service metrics, opportunities, and threats.
• Ensure that the team follows established procedures for each service request adhering to agreed KPIs, SLAs and quality standards to maximize customer satisfaction. Managed to achieve the highest conversion rate in the whole account into achieving the rate of 59% YTD while the target required was 42%.