Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Mostafa Jabr, Negotiation Supervisor

Mostafa Jabr

Negotiation Supervisor·WUDUH

Jordan

Bachelor's degree, Bachelor's degree in Accounting

Work experience

Total years of experience: 8 years, 3 months

Negotiation Supervisor

October 2024 - Present

WUDUH

Amman, Jordan

October 2024 - Present

• Supervise and guide team leaders, ensuring effective management of negotiators
and achieving performance targets.
• Monitor team performance, analyze key metrics, and provide actionable insights
to improve results.
• Develop and implement negotiation strategies aligned with company goals to
drive success.
• Conduct training and coaching sessions for team leaders to enhance leadership
and negotiation skills.
• Ensure compliance with company policies and industry regulations.
• Address escalations and provide solutions for complex negotiation challenges.
• Collaborate with senior management to optimize workflows and improve team
efficiency.
Company industry:
Financial Services
Job role:
Sales

Sales & Business Development Manager

June 2024 - November 2024

WATURA

Amman, Jordan

June 2024 - November 2024

• Spearheaded B2B and B2C sales efforts across the Middle East, including the Gulf
region and English-speaking markets.
• Identified, pursued, and secured new business opportunities in both public and
private sectors.
• Developed and delivered compelling proposals, negotiating service contracts to
drive revenue growth.
• Built and nurtured long-term relationships with key stakeholders and clients,
ensuring satisfaction and repeat business.
• Collaborated with senior management to align regional strategy with global
objectives, implementing effective business plans.
• Led and motivated a dynamic team, fostering a high-performance culture to
achieve strategic goals.
Company industry:
Training & Education Center
Job role:
Sales

Team Manager - Operations & Training

April 2023 - April 2024

GOMYCODE

Amman, Jordan

April 2023 - April 2024

• Identified new business opportunities, managed relationships with internal and
external stakeholders, and collaborated with senior management on strategic
initiatives.
• Coached and supported trainers to build their skills, effectively manage
performance, and achieve company targets.
• Maintained constant contact with the central team to align global strategy and
targets.
• Developed opportunities for business expansion and created effective action
plans to respond to emergencies.
Company industry:
Software Development

Senior Training Specialist – EMEA

February 2022 - March 2023

WebHelp Jordan

Amman, Jordan

February 2022 - March 2023

• Trained approximately 600 new joiners across various global Webhelp sites (Jordan, Nordic countries, Portugal, and Spain), achieving a success rate of 95%.
• Coached and supported Junior Trainers to enhance their skills and improve performance.
• Provided training for Team Managers and Quality Coaches depending on their training development plans.
• Provided constructive feedback to the Training Manager to increase target adherence and operational ef'iciency.
• Drove Training Performance to meet contracted, internal, or COPC targets.
• Created, developed, evaluated, and updated internal and project training materials and maintained training equipment and facilities.
• Analyzed the performance and KPIs of all trainers (Customer Service and Sales) and monitored them for 90 days to ensure a successful training program, identi'ied areas of opportunity, and addressed them through additional training, roundtables, or workshops.
Company industry:
Call Centers & Customer Care Outsourcing

Senior Training Specialist – EMEA

February 2022 - March 2023

Webhelp Jordan

Amman, Jordan

February 2022 - March 2023

• Trained approximately 600 new joiners across global Webhelp sites (Jordan,
Nordic countries, Portugal, and Spain), achieving a 95% success rate.
• Coached and supported Junior Trainers to enhance their skills and improve
performance.
• Provided training for Team Managers and Quality Coaches based on their
development plans.
• Drove training performance to meet contracted, internal, or COPC targets.
• Created, developed, evaluated, and updated internal and project training
materials.
Company industry:
Call Centers & Customer Care Outsourcing

Training Specialist

February 2021 - January 2022

WebHelp Jordan

Amman, Jordan

February 2021 - January 2022

Trained around 150 new joiners in the Jordan site with an 85% success rate and drove training performance to meet contracted, internal, or COPC targets. Provided feedback to the Training Manager to improve target adherence and operational ef'iciency. Analyzed the performance and KPIs of the now onboarded employees, identifying areas for improvement and addressing them through additional training, roundtables, or workshops.
Company industry:
Call Centers & Customer Care Outsourcing

Training Specialist - EMEA

February 2021 - January 2022

webhelp

Amman, Jordan

February 2021 - January 2022

• Trained 150+ new joiners in the Jordan site with an 85% success rate.
• Analyzed KPIs of onboarded employees, identifying areas for improvement and
addressing them through additional training.
Company industry:
Call Centers & Customer Care Outsourcing

Senior Technical Support Advisor

February 2020 - January 2021

Webhelp Jordan

Amman, Jordan

February 2020 - January 2021

• Provided technical support to global customers via calls/emails, collaborating
with international resellers and service providers.
• Handled escalated calls, ensuring exceptional service and offering End-to-End
solutions.
• Delivered prompt, accurate support while adjusting communication to customers
technical levels.
Company industry:
Call Centers & Customer Care Outsourcing

Technical Support Advisor

June 2019 - January 2020

WebHelp Jordan

Amman, Jordan

June 2019 - January 2020

Responsible for providing technical support and addressing customers queries (mainly from GCC and Levant countries) for Clients customers and partners. Deliver prompt, reliable, and accurate information, adjusting communication to suit the customers pace and technical level. Log all interactions accurately via Clients Contact Management System. Maintain positive communication with team members, customers, and partners.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

February 2018 - May 2019

Jordan Kuwait Bank

Amman, Jordan

February 2018 - May 2019

• Managed financial operations for bank branch and VIP customers.
• Addressed customer inquiries about accounts, loans, and credit cards, ensuring
high satisfaction.
Company industry:
Banking

Education

Philadelphia University

January 2018

January 2018

Bachelor's degree, Bachelor's degree in Accounting

Jordan

Skills

Organised
Expert
Organised
Expert
Teamwork
Expert
Teamwork
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
teamwork
Expert
teamwork
Expert
soft skills
Expert
soft skills
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CONSTANT CONTACT
Expert
CONSTANT CONTACT
Expert
CONSTRUCTIVE FEEDBACK
Expert
CONSTRUCTIVE FEEDBACK
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
staff training
Expert
staff training
Expert
Negotiations
Intermediate
Negotiations
Intermediate
enthusiast
Expert
enthusiast
Expert
Data entry
Expert
Data entry
Expert
teacher training
Expert
teacher training
Expert
teaching
Expert
teaching
Expert
coaching
Expert
coaching
Expert
relationship manager
Expert
relationship manager
Expert
sales
Expert
sales
Expert
Learning and development
Expert
Learning and development
Expert
Team player
Expert
Team player
Expert
Computer
Expert
Computer
Expert
LOANS
Expert
LOANS
Expert
Professionalism
Expert
Professionalism
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
Training of Trainers
better business
Dec 2022

Hobbies

  • football
    Playing football when there's free time in weekends