mostafa magdy, Customer Service Representative

mostafa magdy

Customer Service Representative

Cook Door

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Administration And Information Systems
Experience
5 years, 4 Months

Share My Profile

Block User


Work Experience

Total years of experience :5 years, 4 Months

Customer Service Representative at Cook Door
  • Egypt - Cairo
  • January 2016 to December 2018

Providing information about products or services over the phone, including answering questions about pricing, ordering processes,
delivery schedules, and return policies

Providing excellent customer service to clients by offering friendly, courteous, knowledgeable assistance to solve problems or
address issues

Call Center Agent at Vodafone - Egypt
  • Egypt - Cairo
  • September 2013 to December 2015

Providing information about products or services over the phone, including answering questions about pricing, ordering processes,
delivery schedules, and return policies
Providing excellent customer service to clients by offering friendly, courteous, knowledgeable assistance to solve problems or
address issues
Maintaining knowledge of product lines, company policies, and industry trends to provide excellent customer service
Taking notes during conversations to ensure that all details are accurately recorded
Verifying personal information such as names, addresses, Social Security numbers, birth dates, etc. to ensure the accuracy of
records in computer databases

Education

Bachelor's degree, Administration And Information Systems
  • at Ain Shams University
  • December 2011

..

Specialties & Skills

Microsoft Office
Digital Marketing
Marketing
Call Center
Customer Service
Digital Marketing Diploma
Customer Service Online Course
Customer Service at Cook door
Marketing

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Call Center (Training)
Training Institute:
Vodafone Egypt
Date Attended:
September 2013
Duration:
80 hours

Hobbies

  • swimming
    s