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Mostafa Ragab, Learning and Development Coordinator

Mostafa Ragab

Learning and Development Coordinator·Renaissance Cairo Mirage City Hotel

Egypt

Bachelor's degree, English Language Department

Work experience

Total years of experience: 5 years, 0 months

Learning and Development Coordinator

January 2025 - Present

Renaissance Cairo Mirage City Hotel

Cairo, Egypt

January 2025 - Present

• Co-delivered 12 training sessions, achieving 100% post-training satisfaction through effective evaluation and feedback.
• Managed the training needs analysis and coordinated schedules for 7 long-term trainees across multiple departments.
• Designed and delivered the first-ever on-property Time Management session, enhancing training offerings.
• Analyzed attendance data for outsourced English courses, providing insights that improved engagement and learning commitment.
• Spearheaded end-to-end training programs, ensuring high completion rates on e-learning courses and seamless onboarding for new
hires.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Business & Soft Skills Instructor

January 2025 - January 2025

Information Technology Institute

Menoufia, Egypt

January 2025 - January 2025

• Designed and delivered training programs on freelancing and digital entrepreneurship, enhancing participants job readiness.
• Coached professionals on securing remote jobs and building sustainable online businesses, integrating real-world case studies into
the curriculum.
• Developed customized curricula focusing on soft skills and business acumen, ensuring practical learning outcomes.
Company industry:
IT Services
Job role:
Information Technology

Business & Soft Skills Instructor

October 2024 - January 2025

Digital Egypt Pioneers Initiative

Cairo, Egypt

October 2024 - January 2025

• Provided coaching for graduates transitioning to relevant roles, focusing on profile optimization and persuasive proposal writing.
• Delivered essential training on marketing strategies and freelancing fundamentals, maximizing employability and readiness for the
job market.
Company industry:
Software Development
Job role:
Information Technology

Course Designer & Marketing Manager

January 2022 - October 2022

Way Out Consulting LLC

Cairo, Egypt

January 2022 - October 2022

• Collaborated with a U.S.-based real estate professional to design and launch an educational course, enhancing student engagement
and retention.
• Built and optimized the LMS website on Kajabi, creating a user-friendly experience for course participants.
• Achieved a 3x return on investment through effective course marketing strategies and high-conversion sales funnels.
Company industry:
Real Estate
Job role:
Construction and Building

Learning and Development Analyst

January 2022 - January 2022

SMART Conversations LLC

Cairo, Egypt

January 2022 - January 2022

• Conducted a comprehensive audit of course engagement, leading to a restructuring of the curriculum that increased completion
rates from 50% to 90% .
• Designed client and student journeys to enhance the learning experience, providing actionable insights for ongoing improvements.
Company industry:
Business Consultancy Services
Job role:
Consulting

Course Designer & Marketing Manager

November 2020 - January 2021

Steps Real Estate Colorado

Cairo, Egypt

November 2020 - January 2021

• Redesigned a real estate coaching course, streamlining it from 8 weeks to 4 weeks, enhancing clarity and efficiency.
• Managed communication and operations between students and stakeholders, ensuring seamless project execution and high
satisfaction rates.
Company industry:
Real Estate
Job role:
Construction and Building

Operations Manager

January 2020 - January 2020

iSource Contact Center

Cairo, Egypt

January 2020 - January 2020

• Launched a profitable contact center startup, achieving significant revenue growth within the first four months.
• Developed comprehensive training programs, enhancing team performance and customer communication skills.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Senior Technical Specialist

May 2018 - December 2019

Vodafone UK

Giza, Egypt

May 2018 - December 2019

• Led fault identification and advised on-site engineers, enhancing service resolution processes and team performance.
Company industry:
Telecommunications
Job role:
Information Technology

Independent English Language Instructor

November 2017 - December 2018

Self Employed

Cairo, Egypt

November 2017 - December 2018

• Developed a customized English course for adults, utilizing principles of Neuro-Linguistics to enhance the learning process.
Company industry:
Vocational Education
Job role:
Training and Development

Customer Service Specialist

November 2017 - January 2018

Vodafone UK

6th of October, Egypt

November 2017 - January 2018

• Managed high-volume customer interactions, focusing on technical troubleshooting and maintaining high satisfaction levels.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Ain Shams University

September 2022

September 2022

Bachelor's degree, English Language Department

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Faculty of Arts - English Department

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPONENT DESIGN
Intermediate
COMPONENT DESIGN
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INSTRUCTION DELIVERY
Intermediate
INSTRUCTION DELIVERY
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Certifications
Training of Trainers

Hobbies

  • Skiing