Mostafa Shawki, Store Manager

Mostafa Shawki

Store Manager

Alshamsi holdings

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, acting & diercting
Expérience
15 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 11 Mois

Store Manager à Alshamsi holdings
  • Émirats Arabes Unis
  • Je travaille ici depuis juillet 2017
Store Manager Retai H&M à Alshaya international company
  • Émirats Arabes Unis
  • septembre 2014 à juin 2017
Assistant Shope manager -H&M à Alshaya international company
  • Arabie Saoudite - Riyad
  • septembre 2012 à septembre 2014

Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.

Store Manager -Esprit- à AL.Sawany
  • Émirats Arabes Unis - Dubaï
  • octobre 2010 à avril 2012

Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the brand manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the brandManager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

Store Manager-cache-cache . à Abu shaara group for trade _
  • Egypte - Le Caire
  • mai 2010 à novembre 2010

-Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the store manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- Assist the store Manager in preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the bra Manager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

Store Manager - Morgan à sas egypt.co
  • Egypte - Le Caire
  • mars 2007 à novembre 2008

Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the store manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- Assist the store Manager in preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the store Manager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

. ASIST .STore Manager- Morgan_Egypt à store manager - Guess Egypt
  • Egypte - Le Caire
  • janvier 2008 à août 2008

1-Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the store manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- Assist the store Manager in preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the bra Manager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

sales advisor &Cashier-(guess-morgan) à saqsEgypt co
  • Egypte - Le Caire
  • septembre 2006 à décembre 2007

Greet customers and figure out what each customer wants or needs and satisfy those needs.
2- Maintain knowledge of current sales and promotions, policies regarding payment and exchange.
3- Recommend .select .and help locate or obtain merchandise based customer needs and desires.
4- Answer questions regarding to the store and its merchandise.
5- Describe merchandise and explain use operation and care of merchandise to customers.
6- Supervise the cleaning process of the section to maintain the best result .
7- Help customer try on or fit merchandise .
8- Bag or package purchases and wrap gifts.
9- Refilling the section with needed products in coordination with the sales specialist.
.

Éducation

Diplôme, acting & diercting
  • à Deploma of Institute of Arts Theater
  • octobre 2009

Deploma of Institute of Arts Theater Course of Windows, Word, Excel and Internet. Took a training in Pss (Professional sales skills) By DR : Usama Asham .

Baccalauréat, commerce
  • à Azhar University
  • janvier 2008

B.A. of commerce (2008), Azhar University

Specialties & Skills

Restaurants
CLIENTS
CUSTOMER SERVICE
DOCUMENTATION
LEGAL DOCUMENTATION
LIAISON
MARKETING
OPERATIONS

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

how to solve customers complains (Formation)
Institut de formation:
alshaya academy
Date de la formation:
February 2013
Durée:
6 heures
Took a training in PsS (Certificat)
Date de la formation:
May 2008
Valide jusqu'à:
June 2035