Mostafa Shawki, Store Manager

Mostafa Shawki

Store Manager

Alshamsi holdings

Location
United Arab Emirates - Dubai
Education
Diploma, acting & diercting
Experience
15 years, 11 Months

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Work Experience

Total years of experience :15 years, 11 Months

Store Manager at Alshamsi holdings
  • United Arab Emirates
  • My current job since July 2017
Store Manager Retai H&M at Alshaya international company
  • United Arab Emirates
  • September 2014 to June 2017
Assistant Shope manager -H&M at Alshaya international company
  • Saudi Arabia - Riyadh
  • September 2012 to September 2014

Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.

Store Manager -Esprit- at AL.Sawany
  • United Arab Emirates - Dubai
  • October 2010 to April 2012

Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the brand manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the brandManager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

Store Manager-cache-cache . at Abu shaara group for trade _
  • Egypt - Cairo
  • May 2010 to November 2010

-Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the store manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- Assist the store Manager in preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the bra Manager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

Store Manager - Morgan at sas egypt.co
  • Egypt - Cairo
  • March 2007 to November 2008

Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the store manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- Assist the store Manager in preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the store Manager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

. ASIST .STore Manager- Morgan_Egypt at store manager - Guess Egypt
  • Egypt - Cairo
  • January 2008 to August 2008

1-Managing and motivating the team to increase sales ensure efficiency

2-Managing the stock level and give feed back to the store manager about it.

3-Ensuring standards for quality, customers service or staff image.

4-Talking to colleagues or customers and identifying or resolving urgent issues after
Coordination with the store Manager.

5-Reaponding the customer complaints and comments and take the proper action.

6-Dealing with sales. As and when required.

7-Organizing the staff monthly schedule and taking attendance .

8- Assist the store Manager in preparing the time cards for the team to be sent by the end of each month.

9-Taking care of all storage room related duties e.g. organizing stocks, preparing revokes etc.

10-Handle tasks assigned by the bra Manager or the BM.

11-Help in maintaining VM inside the store with the sales specialist.

sales advisor &Cashier-(guess-morgan) at saqsEgypt co
  • Egypt - Cairo
  • September 2006 to December 2007

Greet customers and figure out what each customer wants or needs and satisfy those needs.
2- Maintain knowledge of current sales and promotions, policies regarding payment and exchange.
3- Recommend .select .and help locate or obtain merchandise based customer needs and desires.
4- Answer questions regarding to the store and its merchandise.
5- Describe merchandise and explain use operation and care of merchandise to customers.
6- Supervise the cleaning process of the section to maintain the best result .
7- Help customer try on or fit merchandise .
8- Bag or package purchases and wrap gifts.
9- Refilling the section with needed products in coordination with the sales specialist.
.

Education

Diploma, acting & diercting
  • at Deploma of Institute of Arts Theater
  • October 2009

Deploma of Institute of Arts Theater Course of Windows, Word, Excel and Internet. Took a training in Pss (Professional sales skills) By DR : Usama Asham .

Bachelor's degree, commerce
  • at Azhar University
  • January 2008

B.A. of commerce (2008), Azhar University

Specialties & Skills

Restaurants
CLIENTS
CUSTOMER SERVICE
DOCUMENTATION
LEGAL DOCUMENTATION
LIAISON
MARKETING
OPERATIONS

Languages

Arabic
Expert
English
Expert

Training and Certifications

how to solve customers complains (Training)
Training Institute:
alshaya academy
Date Attended:
February 2013
Duration:
6 hours
Took a training in PsS (Certificate)
Date Attended:
May 2008
Valid Until:
June 2035