Senior Technical Support Engineer
ASSET Technology Group
Total years of experience :17 years, 6 Months
Technical support for ASSET products in Crédit Agricole Egypt and HSBC Egypt banks.
Implementing Tunisian Ministry of the Interior project:
Migrating Oracle database 9i 32-bit edition to 11.1g 64-bit.
Installing and configuring Oracle Fail Safe on Microsoft Windows Server 2008 Enterprise Edition.
Installing and configuring ASSET products.
Outsourced to Etisalat Egypt as a Middleware Administrator.
Resident Engineer at the Social Development Fund (SFD):
Frontline support for SFD portal project.
Migrating the portal infrastructure to 64-bit environment.
Preparing and administrating the portal backup/archiving strategy.
Preparing and giving training for the portal administrators.
Resident Engineer at the Information Technology Authority (ITA) in Muscat, Sultanate of Oman:
Frontline support for the e-Readiness application.
Preparing and giving training to the administrators of the application.
Support and follow-up the users of the application.
Technical support for Documentum components at the Egyptian Natural Gas Holding Company (EGAS).
Resident Engineer at the Gulf Warehousing Company Q.S.C Qatar (GWC) in Doha, State of Qatar:
Implementing new secure applications with Documentum D2 on the existing repository.
Preparing and giving training on the applications for the administrators and users.
Upgrading and migrating the content server from version 6.1 SP1 to version 7.1 - Patch 13.
Preparing and configuring disaster recovery environment.
Maintaining and customizing the Supply Cards and Wholesalers applications.
Preparing the analysis and design of the Health Insurance Organization project.
Maintaining, customizing and testing the existing hospital applications package.
Preparing documentations for some hospital applications.
Developing new hospital applications for desktop, web and handheld devices users.
Preparing and giving training courses on Oracle database fundamentals for the summer training students.
Preparing and managing backup servers for some hospitals.
Egyptian Ministry of Communications and Information Technology (MCIT) - Professional Training 9 Month Program.
Applications Implementer.
Excellent With Honor