Credit Control Analyst - Gulf States
Thomson Reuters
Total years of experience :14 years, 5 Months
• Exceeded expectations by reaching quarterly target in the first three months of employment.
• Achieved first place in Thomson Reuters Global Credit Management challenge for Middle East and Africa, and 7th out of 207 employees globally.
• Manage a portfolio of approximately 450 clients in the Gulf region, some of which are Fortune 500 companies.
• Negotiate payment plans and trace complex customer disputes, ensuring client satisfaction and prompt settlement.
• Conduct portfolio analysis, present bi-weekly and monthly forecasts, and forecast a quarterly provisioning report to the global finance team.
• Collaborate with Regional business leaders and account managers to devise a strategy for tackling complicated client issues.
• Mentored and trained 2 new hires in Cairo and credit controllers in South Africa on the systems and work process of the company.
• Introduced and directed an entire account of a multinational company, which represented 30% of the company’s annual revenue.
• Conducted a feasibility study for a major annual contract, recommendations were to delay signing the contract for a year or more, which saved the company an estimate of 1.5 million EGP due to increase in cost of goods sold.
• Participated in the decision making process of introducing a new line of business which doubled the company’s annual sales in two years.
• Optimized the production process on the main production line increasing production capacity by 33%, without adding any tangible production cost.
• Sold 30 million EGP deals, 15 were personally made, which was appraised by the sales manager, due to the exceptional sales for a trainee.
• Coordinated client meetings with 25 brokers from different companies to conduct sales presentations to clients well as site visits for PHD projects.
• Worked & performed well under pressure and exceeded expectations in peak times.
• Responsible for organizing the events; booking classes providing security permits.
• Coordinating with the other committees of MAL
• Responsible for ushering and organizing during the CIMAL's 21st annual conference.
• Analyzed Sales over a three-year period and updated the projection of sales for the coming year.
• Received a traineeship on the IT used within the Department as well as LCMS (Language Center Management System)
• Working in a team in order to reach people with personal finance skills crucial for business success
• Gave presentations to 30 high school students on basic accounting and financial skills.
Sep. 2007 - Jun. 2011 The American University in Cairo (AUC) (AACSB accredited) • Bachelor of Business Administration, Finance • Minor in Economics • GPA 3.6/4.0 (High Honors)