IT & Systems Specialist
The American International School of Jeddah
مجموع سنوات الخبرة :10 years, 9 أشهر
• Manage Google Workspace as the Primary Admin.
• Enhancing and Implementing Security best practices for the Google Workspace.
• Lead projects to implement new technologies and support changing business needs.
• Act as a technical point of contact for internal and external partners
• Perform IT audits and ensure adherence to standards.
• Communicate effectively with team members, management, and end-users.
• Administer and maintain school systems and platforms (SIS, Single Sign On, etc…).
• Administer Windows Server (DHCP, AD, DNS, GPO, etc.).
• Configure and support laptops, desktops, MacBooks, Chromebooks, tablets and iPads.
• Administer and support Odoo ERP.
• Provide technical support to users via telephone, email, and face-to-face interactions.
• Customize the SIS (PowerSchool) using plugins.
• Import, export, and manipulate data.
• Test and evaluate new platforms.
• Train end users on new systems and platforms.
• Reach out to vendors for renewals, quotations, and support.
• Solve and close tickets through the Helpdesk Portal.
• Supervised and supported team members, providing training as needed.
• Led the team to complete tasks on schedule.
• Offered technical support via phone, email, and in-person.
• Installed and configured computer hardware, software, and operating systems (Windows 7, 8.1, 10, Server 2008-2019).
• Managed Windows Server roles including DHCP, DNS, AD, and Group Policy.
• Created and managed user accounts in Active Directory.
• Developed and applied Group Policy Objects (GPOs).
• Configured and troubleshot ERPs like Buildsmart, Oracle, and SAP.
• Administered Symantec Endpoint Protection and Veritas Backup Exec.
• Managed and supported network storage solutions.
• Configured and monitored networks using the Meraki Dashboard.
• Troubleshot and resolved network issues.
• Conducted regular software and hardware maintenance and upgrades.
• Set up and troubleshoot network printers and scanners.
• Tested and evaluated new technology solutions.
• Trained end users on new technologies.
• Handled IT department documentation and paperwork.
• Configured and back up Outlook accounts.
• Installed and troubleshot biometric devices and software.
• Maintained and supported IP telephony systems.
• Resolved IT tickets and managed assets using the Manage Engine Helpdesk Portal.
• Delivered technical support to end users via phone, email, and in-person interactions.
• Installed and configure computer hardware and software systems.
• Administered and update user accounts using Active Directory.
• Monitored and maintained network availability for all users.
• Assisted students with troubleshooting PC and laptop application issues.
• Conducted regular maintenance on software and hardware.
• Repaired equipment and replace faulty parts.
• Configured and supported wireless connectivity.
• Set up and managed network printers and faxes.
• Oversaw procurement of necessary IT items such as cables and printers.
• Helped with all tasks related to managing the university branch.
• Guided coworkers and making decisions on behalf of the director.
• Provided administrative assistance to staff, instructors, and students.
• Served as the Student Affairs Officer (Creating and printing various types of attestations).
Operating systems, networking, programming languages, management courses, and system administration courses.