Head Waiter
The Torch Hotel
Total years of experience :6 years, 3 Months
Overseeing Operations and Ensuring Customer Satisfaction:
• Manage the entire restaurant operation, ensuring smooth and efficient service delivery.
• Prioritize customer satisfaction, resolving any issues promptly and professionally.
Barista and Tea Expertise:
• Possesses in-depth knowledge of Italian coffee preparation techniques and various Japanese tea selections.
• Create new and innovative seasonal drink offerings to keep the menu fresh and appealing.
Training and Maintaining Standards:
• Training new staff on hotel standards and customer service to maintain consistency.
• Implementing and enforcing standard operating procedures to ensure quality and consistency.
Welcoming Guests and Providing Exceptional Service:
• Welcoming and greeting an average of 80 guests daily, creating a warm and inviting atmosphere.
• Providing excellent service, ensuring guests enjoy a relaxing and enjoyable experience.
• Offering a diverse menu of international snacks, including British high tea and Italian desserts.
Overseeing and Maintaining Exceptional Service Standards
• Maintain the highest standards of customer service throughout the restaurant's three daily shifts, ensuring a
consistent and exceptional dining experience for all guests.
• Uphold the luxurious ambiance of the casual dining setting, ensuring that every aspect of the service aligns
with the restaurant's refined reputation.
Coffee Expertise and Freshness
• Oversee the coffee preparation process, ensuring that the freshest roasted coffee is consistently served
throughout the day.
• Maintain a comprehensive understanding of various coffee brewing methods and flavor profiles, providing
expert recommendations to guests.
French Cheese Mastery and Special Event Upselling
• Possess extensive knowledge of French cheeses, their origins, and their unique characteristics.
• Craft and present visually appealing cheese platters for special guests, enhancing their dining experience.
• Strategically upsell the restaurant's special French menu items, including cheese platters, during festive
occasions like Christmas, New Year's, and wine nights.
Staff Training and Upselling Techniques
• Effectively train staff on upselling strategies, equipping them with the skills to confidently recommend and
sell specialty menu items, including cheese platters.
• Empower staff to provide guests with personalized cheese recommendations, fostering a sense of expertise
and enhancing the overall dining experience.
• Orchestrating Seamless Operations: Foster seamless coordination between the floor staff and the kitchen,
ensuring smooth and efficient preparation and delivery of international cuisine, including pizzas, burgers,
salads, and main courses like seafood thermidor and chicken polo.
• Warm and Welcoming Hospitality: Graciously welcome both reservation and walk-in guests, creating a
welcoming and hospitable atmosphere. Oversee the team's efforts in providing exceptional service, ensuring
every guest feels valued and appreciated.
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