store manager
Bateel international
Total years of experience :10 years, 8 Months
Brands I managed in Abu Dhabi & Qatar Duty Free
Hermès, Bvlgari, Harrods, Burberry, Montblanc, Coach, Ralph Lauren, Emporio Armani, Michael Kors, Salvatore Ferragamo, Bally, Givenchy
AREA OF EXPERTISE
Highly proficient in providing first class customer experience resulting to satisfaction, loyalty and referral business.
Respond professionally to customer inquiries, provide them necessary information or direct requests to others who can supply the necessary information or service.
Understand company’s culture, products, ethical initiatives, including other areas of the business and demonstrate in every customer dealings.
Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
Recruit, hire and train new inside sales associates for openings within assigned sub team; maintain pool of qualified candidates.
Identify training and/or coaching needs and plan necessary steps to achieve desired results.
Ensure that all Inside Sales Associates achieve the required level of product knowledge necessary to promote assigned titles.
Interpret and analyze team sales data to forecast and enhance sales rep productivity.
Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance.
Complete all required reports regarding sales and market feedback and management activities.
Complete staff assessment and performance appraisal documents.
Comprehensive background in all aspects of retail operations including merchandising, sales, customer service, inventory and personnel administration.
Hands on experience in performing sales ensuring customer receive quality goods and service.
Actively participate in developing sales & marketing strategies for the company execute corporate programs, promotions and policies.
Open new business channels, develop and obtain proper networking and database of clients.
Develop thinking around best practices, and convey acquired experience, lessons learned and best practices to subordinates.
Identify and confront performance issues - including communication of gaps in performance, coaching to improve performance, clearly setting expectations and taking further disciplinary action as appropriate.