It (Team Leader) Network Consultant
ايوان الشمال
Total years of experience :22 years, 4 Months
• Meeting with clients to determine requirements;
• Working with clients to define the scope of a project;
• Planning timescales and the resources needed;
• Clarifying a client's system specifications, understanding their work practices and the nature of their business;
• Travelling to customer sites;
• Defining software, hardware and network requirements;
• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;
• Presenting solutions in written or oral reports;
• Designing, testing, installing and monitoring new systems;
• Preparing documentation and presenting progress reports to customers;
• Organizing training for users and other consultants;
• Being involved in sales and support, and where appropriate, maintaining contact with client organizations;
Wireless/AAA TAC Engineer
•Working with customers of different nationalities and cultural backgrounds from APAC, EMEA and US time zones, handling their issues on top of a satisfaction level
•Configuring and troubleshooting Cisco Unified Wireless Networks containing WLC, WISM, WCS, NCS
•Configuration and implementation, Cisco Aironet Access Points and Cisco Bridges.
•Configuring and troubleshooting Wireless and Network management solutions such as NCS, Prime Infra, and WCS.
•Configuring/Troubleshooting Autonomous Wireless: VoWLAN, RF Issues, WGB
•Provide technical assistance to Cisco clients for AAA issues and wireless.
•Configuring RADIUS for Network access and dot1x and all EAP methods include “EAP-FAST PAC Provisioning, PEAP MSCHAP and GTC, EAP-TLS and other methods.
•Configuring all attributes for all third parties to support authorization, and vendor specific attributes.
•Integration AAA clients with AAA server and assure the demand service.
• Provide technical responses to Cisco product questions reported direct from customers via email and telephone.
•Manage customer expectations of response time and issue resolution.
•Troubleshoot and reproduce problems and define workarounds.
•Deliver software patches and upgrades to resolve issues.
•Provide product feedback to reduce the number of issues experienced by the customer.
•Customer service experience, including a sense of urgency and the ability to do what it takes to solve customer issues.
Network Administrator, MIT information Technology
(2005 -2011)
Network Administrator\MCSE, MCSA instructor, Gardenia for Computer Solutions (2000 - 2005)
Responsibilities:
- Networking and computer systems consultant configured and maintained security for the office and the customers.
- Increased network security by installing firewalls, server hardening and developing security policies.
- Planned, designed and upgrade Ethernet networks / Hardware
- Designed and upgraded Wan Technologies, Switches and Firewalls.
- Administered Windows LANs & Windows Exchange server
- Constructed and configured hardware for RAID technologies for fault tolerance on servers
- Provided help desk support. Troubleshoot and repaired computer and networks problems
- Installed supported, instructed and assisted users with applications.
- Teach full MCSE, MCSA Course.
- Monitors Quality and effectiveness of programs and teaching techniques.
- Demonstrates a commitment to life long learning by remaining current in field of expertise and company operations, policies, procedures and curriculum.
Technical Support, Scientific for Computers and Systems 1999-2000
Responsibilities:
- Primary responsibility is the support of the company and customers IT needs.
- Manage DHCP, DNS, Proxy, ISA, File and print servers
- Installation of new and replacement equipment.
- Maintain professional competence in current IT technologies.
- Perform other duties and responsibilities as assigned.
BA degree Computer Networks / al Zaytoonah University - 2009 - 2013. Graduation Project: implementing VoIP on our University Network.
Abc