Pharma sales manager
medical Co
Total years of experience :18 years, 5 Months
• Pharma’ sales manager from 09 /2011 till now Biotech Medical.
Responsibilities:
Manages a team of sales professionals in order to promote product sales, achieve sales targets, turnover, profit, market share growth and customer satisfaction index by performing the following duties:
• Identify and assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, etc… based on such factors as stock movement, sales history and forecasts, sales budgets, product mix, etc…
• Recommend the ordering schedule for different products and their variants after consultation with key sales staff, and considering such factors as sales forecasts, stock levels, product movement history, etc…
• Ensure customer prospecting database is constantly updated and maintained.
• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer base and generate business.
• Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required.
• Monitor and report on sales activities and performance and take corrective measures as necessary.
• Participating and sharing the development of the major and regional marketing projects of our principals.
• Follow up with Warehouse department to ensure adequate stock availability for private market and to push slow moving items, recommend the ordering quantities and the related schedule based on the reorder analysis and liquidation history to avoid out of stock situation also to avoid products expiry.
• Represent company in government/corporate meetings, organizations to promote corporate image and brand name.
• Prepare and present presentations at clients, agents or doctors meeting.
• Manages and controls expenses to maximize return on investment.
• With experience in Saudi and Kuwaity Market
• Derma & Plastic surgery experience
• Management / Head of unit
At Yiaco Adan Diagnostic Center (Adan Hospital) from 12/2005 till 09/2011.
Head of Sales / Marketing department and Radiology / Laboratory Coordinator for Government and Private section.
Responsibilities:
• supervise more than 25 employees (Team leader)
. Managing private laboratory and radiology section section.
. Supervise and ensure smooth flow of the daily work in the center.
. Reply to and follow up customer queries/ complaints, Problem solving.
• Revising and implementing departmental operational policies.
• Follow / Monitoring MOH doctor’s lab test requests.
• Maintain established departmental policies and objectives, procedures, quality assurance, safety, environmental and infection control standards. Represent the department as member of company committee.
• Ensure that employees are doing their duties in the follow-up work in their units Dealing with the problems of work and provide a positive environment to reduce rivalry among employees and encourage teamwork Monitoring and evaluation of performance.
Bachelor's degree of Medicine / Medical doctor / Bosnia and Herzegovina February 2001 Training • Putting your Customer first (Work Shop) • Emergency Medicine course • Customer service training • ISO Quality management System training • Internal auditor - ISO 9001 QMS • Public Relation training. • Interpersonal Development skills • Participated in Diabetes care. • Stratification of the laboratory role in diagnosis, monitoring and management of diabetes mellitus.