Project Manager
Paytm
Total years of experience :16 years, 5 Months
Planning of sprint execution and completion tracking of each sprint through Jira portal for wallet, logistics and payout solutions
Coordinate with internal resources and third parties/vendors for the flawless execution of projects and Ensure that all projects are delivered on-time, within scope and within budget
Reduction of costs of IT maintenance rebuilding the processes on various platform
Uses appropriate verification techniques to manage changes in project scope, schedule and costs
Perform risk management to minimize project risks
Responsible for E2E planning and management of financial and operational performance
Contribution to Service Business/Solution Creation
Review of sales force deployed on the ground basis the achievement of individuals.
Calculation of incentives/ bonus based on the defined Parameters (KPIs) of the Sales Heads and other leads
Planning of sprint execution and completion tracking of each sprint through Jira portal for wallet, logistics and payout solutions
Coordinate with internal resources and third parties/vendors for the flawless execution of projects and Ensure that all projects are delivered on-time, within scope and within budget
Reduction of costs of IT maintenance rebuilding the processes on various platform
Uses appropriate verification techniques to manage changes in project scope, schedule and costs
Perform risk management to minimize project risks
Responsible for E2E planning and management of financial and operational performance
Contribution to Service Business/Solution Creation
Review of sales force deployed on the ground basis the achievement of individuals.
Calculation of incentives/ bonus based on the defined Parameters (KPIs) of the Sales Heads and other leads
Project : Seller Marketing Fees Invoicing System
Application : Google App & Forms, SQL Server
Team Size : 5
Seller Marketing Fees Invoicing is an in house system designed to cater the requirement to process the incentive/marketing fee charges of seller in time. Earlier it used to manual where sellers need to send the physical invoice and then processing is done that’s leads to so many invoice rejections hence dissatisfaction of sellers towards getting the money. Now it has helped Paytm to build double trust to release the payments to sellers using this.
Phase I - Real time invoice generation, sales and invoice details on just click away
Phase II - Providing the payment UTR details and invoice copy which they can use for their TAX filings
Responsible to improve and implement the end-to-end assurance of cost and revenue from source through to wholesale and retail billing, within a controls environment across all revenue streams with the help of business users.
Support and deliver in the execution of the Cost and Revenue Assurance for all products and services relating to all revenue streams and all line of business with supportive project management.
Produce and analyze all B2B reconciliation from Source, through to wholesale and retail billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
Participate in the meetings, brain storming sessions, workshops to get the understanding of the requirement and provide the solution response for MTN to keep then Satisfied.
Identify mechanism to prevent revenue leakage issues across usage by influencing and engaging key stakeholders on activity and resource requirements necessary to drive revenue maximization
RA-FM System performance monitoring and health checkup of Lavastorm based LTW and LAE product
Specialized in business task like fraud Pattern Identification, Exception handling, ARPU analysis, Churn Analysis, Revenue and Margin Assurance, Project Management, Requirement gathering etc
Build a relationship with customer managers, business users to gain more business in various practice areas of Tech Mahindra.
Team Lead for an internationally varied team of two members
Exposure to Strategic Planning, Pricing & Product development and Innovation, Operations & Business Developments with long term Strategies building across different verticals of industries. Specialized in Product Design & development, Business Development initiatives, AOP monitoring and wide exposure to product launches and pricing strategies along with market & customer segmentations. Distinction of having financial acumen of business and capability to design long term scientifically based implementable solutions towards the achievement of organization’s Mission.
Specialization in EBIDTA improvement, cash flow reporting, Churn analysis and RPM & RPMB analysis
Sales to Acquisition to Charging Process analysis to identify the gap in current running processes and implement method to mitigate the chances of revenue loss
Business Rules, Controls and KPIs definition for Prepaid, Postpaid, Mobile Money, IUC, Roaming, VAS, ICR, 3G & 4G and Automate & fine tune some of the current recon to improve the efficiency of work.
Identification of Fraudulent customers and Revenue Leakages.
Managing the entire Revenue assurance and Fraud Control Operations, supervising the Subex Azure Fraud Management Software pertaining to the activities related to the Usage monitoring of Voice Usage, De-dupe Check, Illegal Call Routing, Event Based Monitoring as per the Risk Class and Credit Limit.
Auditing of Non Usage based rules comprising of Adjustments passed by the frontline executives, posting of Late Night Payments, Special Credit Limit enhancement.
Auditing of ILD activations, NLD activations, Service Reconnection for Cheque Bounce cases, Credit Card payments, Service Requests, MACD, Credit Rating, Cloning and Free Issue of Materials.
Reviewing all the processes for all the activities ensuring no Revenue Leakage and adherence to the compliance as per the laid down processes.
Reviewing the dunning of Subscribers as per schedule, this includes SMS, updating of barring portal and put flash on Clarify, Services restriction for the cases escalated that have violated the business rules.
Analysis of Prepaid/Postpaid Charges, Account Balances, Dues, Special Credit Limit V/s subsequent bad debts.
Have done my MBA in telecommunication with 68.5 % aggregate marks.
Bachelor of Computer Science and Application (BCA) in 2007 with 67.68%.
Done my Diploma in computer application with 1st grade from NICT in 2003.