mohamed Reda

Lead a multidisciplinary after-sales team including service advisors, workshop controllers, and technicians to achieve operational and customer service excellence.

Oversee end-to-end workshop operations: vehicle reception, repair scheduling, quality control, WIP monitoring, parts coordination, warranty claims, and on-time delivery.

Drive achievement of core KPIs including productivity, efficiency, utilization, first-time fix rate, CSI, and revenue growth.

Implement daily job flow monitoring and effective communication with technical teams to ensure accuracy and timeliness of repairs.

Conduct regular team coaching, performance evaluations, and training needs analysis to enhance staff capability and engagement.

Ensure compliance with manufacturer standards for service campaigns, recalls, and reporting.

Prepare and present monthly management reports, highlighting trends, challenges, and improvement actions.

Promote a customer-first culture by addressing escalations promptly and ensuring transparent communication throughout the service process.