Lead Social Media Agent
Qatar Airways
Total years of experience :12 years, 7 Months
• Manage updates to social media properties, moderate and respond to comments.
• Establish a consistent community culture and tone.
• Delivering five-star Customer Service to Qatar Airways customers through Social Media platforms (such as Facebook, Twitter, Instagram, blogs, etc.).
• Monitor social media posts directed at (or about) Qatar Airways from customers or the general public by using a bespoke Social Media Customer Care platform.
• Review posts and discussions, identify consumer intent to then directly respond, refer or escalate posts/communications to other internal business units.
Qatar Airways, Headquarter, Doha,
Senior Customer Service Agent/ Contact Center /Commercial Department. & Social Media Customer Support
• Provide service excellence to Qatar Airways customers over the phone and e-mail.
• Achieve the highest levels of passengers satisfactions.
• Manage and resolve customer complaints and offering the best solutions.
• Sell Qatar Airways products and generate revenue.
• Making new reservations; changes to existing reservations.
• Quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
• Communicate, both written and verbally in English and Arabic together with a strong sense of customer satisfaction through responding to customer enquirers
Customer Relation Officer / Sales & Marketing Department.
• Building opportunities and directing clients to the appropriate distribution channels
• Servicing existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets.
• Assisting the department manager in achieving the department's targets by developing good relationships with existing & potential clients through continuous field visits and other PR tools.
• Servicing the existing customers.
• Growing the sales of the Department.
• Achieve assigned sales target.
• Following up all the administration and paperwork related.
Customer Service Representative / Contact Management Center
Working Under the Following Accounts:
Du Telecommunication
Acting coordinator of the auditing and supporting team
• Auditing the calls and documentation events on the systems.
• Auditing the activation of several offers on the systems.
• Generate the productivity and performance reports on daily, weekly, and monthly basis
Telemarketing CSR.
• Prepare and deliver sales presentations to clients within his/her portfolio
• Work with the Business Development Manager to prepare and offers
• Achieve assigned sales target
• Provide customers with product and services information
• Identify and escalate priority issues, follow up customer calls where necessary
• Achieves assigned sales target
Saudi Arabian Airlines
Customer Service Representative
• Answering the queries of the customers in an ethical and informative way.
• Responsible for reservations and ticketing through Amadeus System.
• Assist customers with a sense of responsibility for their utmost satisfactions and inquires
