Mouhaned Salah

Qualifying customers and booking test drive appointments
Providing accurate information on vehicles, services, and financing options.
Addressing and resolving issues by coordinating with service and sales teams.

Handling inbound and outbound calls & emails:
●Troubleshooting and solving credit/debit card cases, online banking, hold amounts handling complaints, and taking actions using Visa 3D secure, Powercard, Equation, and loan system...etc
●Responsible for fraud cases, bank account transactions, and transfers
●Assisting with sales by convincing customers to get (Loans, Credit Cards, Deposits), and insurance inquiries: American Life Insurance | Qatar General Insurance & Reinsurance
●American Life Insurance | Qatar General

● Handled inbound and outbound calls & handled emails.
●Coordinated with 6 teams for the benefit of 5900+ apartments.
●Handled tenant complaints and provided solutions and information.
●Assisted with sales and leasing inquiries, and contract renewals, by finding the best fit for each customer and meeting their needs.

● Converted most leads into customers and negotiated prices and contracts.
● Sold company services online and through customer visits and presentations:
● Consistently surpassed monthly targets and signed up over 160 customers over a 12-month period.
● Established customer relationships through referral programs enrolment and follow-ups.
● Monitored competition by gathering information on pricing, services,
schedules, and strategies.

● Assisted with marketing and advertising strategy planning.
●Increased database by prospecting for new leads: Generated 400-500 monthly.
●Created questionnaires and made analysis to identify customer needs.
●Created and posted online content.

Maintained high profitability rates by closing deals from showroom inquiries and internet/phone leads, following a structured sales process
Sold new and pre-owned automobiles of all models: Trucks, Cars, SUVs, insurance policies, and
demonstrated all automobile's characteristics, capabilities, and features.
Managed customer relationships professionally by addressing enquiries, updating records,
recording customer contacts & information, and performing customer follow-ups, and ensuring
customer satisfaction according to the directory and SOP
Converted leads, closed deals, and surpassed monthly targets with target profits. (16 monthly)
Generated and reported daily, weekly, monthly, and yearly sales reports as per SOP.
Kept an eye on competition and automotive market trends, and gained product knowledge
Explained policies, procedures, contracts, and warranties.
Coordinated with the finance department to determine each customer’s automobile purchasing
and ownership options through CapitalOne Bank.
Completed legal and monetary requirements of ownership (Sales and leasing, Credit reviews, payments, cheques, etc)
Maintained a high level of professionalism and positive attitude and been a great representative to my company.

● Mail distribution to 3 districts / Mail classification and return.
● Delivered around 3500 mails monthly.
● Monthly distribution of elderly domestic payments .
● Solving customer complaints

● Mail distribution to 3 districts / Mail classification and return.
● Delivered around 3500 mails monthly.
● Monthly distribution of elderly domestic payments .
● Solving customer complaints