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Mouna boumahdi, Customer Service Supervisor

Mouna boumahdi

Customer Service Supervisor·ADDENDUM

Morocco

Diploma, Flight attendant training center

Work experience

Total years of experience: 7 years, 1 months

Customer Service Supervisor

January 2018 - January 2020

ADDENDUM

Casablanca, Morocco

January 2018 - January 2020

Uk and Gulf market

Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

customer service representative

June 2016 - October 2018

crea-z(E-call services)

Rabat, Morocco

June 2016 - October 2018

customer service operator handling the customers queries via phone, e-mails and chat

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

موظفة خدمة العملاء

May 2014 - January 2016

الخطوط الجويه القطرية

Doha, Qatar

May 2014 - January 2016

customer service agent premium operations

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

موظفة استقبال

September 2012 - February 2014

CFPNC orginised special events

Morocco

September 2012 - February 2014

events organised by the training center

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

stagiaire

July 2012 - August 2012

descart vision

Rabat, Morocco

July 2012 - August 2012

I was respensable of reception like taking calls and apointements

Company industry:
Virtual Assistant Services
Job role:
Secretarial

Education

CFPNC

April 2014

April 2014

Diploma, Flight attendant training center

Morocco

GPA (percentage): 100%

GPA (percentage): 100%

cabin crew training

belle vue high school

June 2012

June 2012

Bachelor's degree, science vie et terre

Morocco

GPA (point): 12 out of 20

GPA (point): 12 out of 20

high school degree

Skills

First Aid
Expert
First Aid
Expert
Hospitality
Expert
Hospitality
Expert
Customer Service
Expert
Customer Service
Expert
Receptions
Expert
Receptions
Expert
safety
Beginner
safety
Beginner
Microsoft office
Expert
Microsoft office
Expert
Altea
Expert
Altea
Expert
Pay application
Expert
Pay application
Expert
Sales force
Expert
Sales force
Expert
First aid
Expert
First aid
Expert
Amadeus
Intermediate
Amadeus
Intermediate
First Aid
Expert
First Aid
Expert
Hospitality
Expert
Hospitality
Expert
Customer Service
Expert
Customer Service
Expert
Receptions
Expert
Receptions
Expert

Languages

Arabic

Expert

English

Expert

French

Intermediate

Training and Certifications

Certifications
diplomat
cfpnc
Sep 2012 - Dec 2012