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تم إلغاء حظر المستخدم بنجاح
مراد الحسني, operations manager

مراد الحسني

operations manager·BBQ JAZZ

لبنان

بكالوريوس, ATPL

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 10 أشهر

operations manager

سبتمبر 2023 - حتى الآن

BBQ JAZZ

بيروت، لبنان

سبتمبر 2023 - حتى الآن

oversees daily restaurant activities to ensure efficient and profitable operations, responsible for tasks such as staff management, inventory control, customer service, financial oversight, and ensuring compliance with health and safety standards.
مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
المحاسبة والتدقيق

General Manager

يناير 2008 - فبراير 2026

International Trading est.

بيروت، لبنان

يناير 2008 - فبراير 2026

• Support the CEO in strategic planning and fostering relationships with business partners.
• Employ strategic business methodologies to optimize revenue generation.
• Oversee the execution of enhanced training programs for employees at all levels.
• Improve operational efficiency and productivity through effective budget management.
• Plan, organize, direct, and oversee departmental functions.
• Create and execute annual marketing and sales strategies.
• Formulate and implement operational procedures.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Operations Manager

أكتوبر 2019 - يونيو 2023

VIISOL

Boras، السويد

أكتوبر 2019 - يونيو 2023

Supervise the daily operations, warehouse management,
and logistics.
• Focus on specialized areas including ventilation insulation,
fireproofing, pipe insulation, and frame insulation.
• Track the projects progress to ensure adherence to the
predetermined timeline.
• Manage project schematics and collaborate with
supervisors to develop operational strategies that address
project requirements.
• Shaping and managing teams and projects.
• Effectively address the concerns of irate clients and resolve
their issues.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
الإدارة

Operations Manager

أكتوبر 2019 - يناير 2023

VIISOL

Boras، السويد

أكتوبر 2019 - يناير 2023

• Procurement & Sourcing
• Supervise the daily operations, warehousing and logistics management.
• Warehouse operation, receiving, storing, picking, packing, and shipping products.
• Track the projects progress to ensure adherence to the predetermined timeline.
• Manage project schematics and collaborate with supervisors to develop operational strategies that
address project requirements.
• Assessing and analysing departmental budgets to find ways to optimize profitability
مجال الشركة:
البناء والتشييد

Operations Manager

مارس 2011 - أغسطس 2019

Blue Wave est.

بيروت، لبنان

مارس 2011 - أغسطس 2019

Collaborate with department heads to establish quality metrics and KPIs, and strategize on
improvement measures with cross-functional teams.
• Increase brand awareness by promoting new products and coordinating merchandising. Identify and
solve complex operational and business problems.
• Examine problem-solving concepts and optimize organizational operations for better decisionmaking.
• Execute on-time project management for senior leadership.
• Manage office inventory, implement inventory control measures to reduce costs
• Evaluate and resolve conflicts, addressing internal and external business problems.
• Formulate marketing strategies, create marketing materials, and leverage social media to increase
visibility and generate business through referrals.
• Develop and implement strategies to improve employee work quality.
• Deliver exceptional customer service to grow the business.
مجال الشركة:
التصميم الجرافيكي
الدور الوظيفي:
النقل والخدمات اللوجستية

Operations Manager

يناير 2011 - يناير 2019

Blue Wave est.

بيروت، لبنان

يناير 2011 - يناير 2019

• Collaborate with department heads to establish quality metrics and KPIs, and strategize on
improvement measures with cross-functional teams.
• Increase brand awareness by promoting new products and coordinating merchandising.
• Identify and solve complex operational and business problems.
• Examine problem-solving concepts and optimize organizational operations for better decision
making.
• Execute on-time project management for senior leadership.
• Manage office inventory, implement inventory control measures to reduce costs
• Evaluate and resolve conflicts, addressing internal and external business problems.
• Formulate marketing strategies, create marketing materials, and leverage social media to increase
visibility and generate business through referrals.
• Develop and implement strategies to improve employee work quality.
• Deliver exceptional customer service to grow the business.
مجال الشركة:
الإعلان

DIRECTOR OF LOGISTICS AND DISTRIBUTIONS

يوليو 2009 - يناير 2011

Wafic Idriss est.

بيروت، لبنان

يوليو 2009 - يناير 2011

Oversaw daily operations for all customer accounts.
• Collaborated with sales managers, warehousing managers, fleet drivers, and loader supervisors to
ensure timely product deliveries.
• Managed warehousing control, planning, organizing, and controlling overall warehouse operations
and inventory.
• Planned warehouse resources and activities to meet company objectives and targets.
• Oversaw stock control and order processing.
• Ensured quality delivery, budget, and environmental objectives were met.
• Coordinated automated and computerized systems; handled customer.
• Maintained up-to-date stock control systems for dispatching and returns.
• Planned future capacity requirements.
• Produced regular reports and statistics on a daily, weekly, and monthly basis.
• Visited customers to monitor service and product quality.
• Maintained health, safety, hygiene, and security standards in the working environment.
• Oversaw planned maintenance of vehicles, machinery, and equipment.
مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
النقل والخدمات اللوجستية

Director Of Logistics and Distributions

يناير 2009 - يناير 2011

Wafic Idriss est.

بيروت، لبنان

يناير 2009 - يناير 2011

• Oversaw daily operations for all customer accounts.
• Collaborated with sales managers, warehousing managers, fleet drivers, and loader supervisors to
ensure timely product deliveries.
• Managed warehousing control, planning, organizing, and controlling overall warehouse operations
and inventory.
• Planned warehouse resources and activities to meet company objectives and targets.
• Oversaw stock control and order processing.
• Ensured quality delivery, budget, and environmental objectives were met.
• Coordinated automated and computerized systems; handled customer.
• Maintained up-to-date stock control systems for dispatching and returns.
• Planned future capacity requirements.
• Produced regular reports and statistics on a daily, weekly, and monthly basis.
• Visited customers to monitor service and product quality.
• Maintained health, safety, hygiene, and security standards in the working environment.
• Oversaw planned maintenance of vehicles, machinery, and equipment.
مجال الشركة:
إنتاج الأغذية والمشروبات

General Manager Operations

يناير 2008 - يناير 2009

International Trading est.

بيروت، لبنان

يناير 2008 - يناير 2009

Support the CEO in strategic planning and fostering relationships with business partners.
• Employ strategic business methodologies to optimize revenue generation.
• Oversee the execution of enhanced training programs for employees at all levels.
• Improve operational efficiency and productivity through effective budget management.
• Plan, organize, direct, and oversee departmental functions. Create and execute annual marketing and
sales strategies. Formulate and implement operational procedures.
مجال الشركة:
تجارة السلع
الدور الوظيفي:
تكنولوجيا المعلومات

Operations Manager, Assistant CEO

أكتوبر 2004 - ديسمبر 2007

Saleh Albarrak & Sons Co.

الكويت، الكويت

أكتوبر 2004 - ديسمبر 2007

• Developed corporate objectives, strategies, and goals; collaborated with department heads on
quality metrics and KPIs; strategized with cross-functional teams on quality improvement measures.
• Recruit and trained crew members on project application, customer relations, and customer service.
• Identified and solved complex problems impacting operations management and business direction.
• Collaborated with various groups to optimize understanding of business and challenges.
• Developed and implemented strategies to improve employee work quality and speed.
• Strengthened operational efficiencies by developing organizational filing systems for invoices,
customer orders, and contract records.
مجال الشركة:
الخدمات المالية

OPERATIONS MANAGER, ASSISTANT CEO

أبريل 2004 - ديسمبر 2007

SALEH ALBARRAK & SONS CO.

الكويت، الكويت

أبريل 2004 - ديسمبر 2007

Developed corporate objectives, strategies, and goals; collaborated with department heads on
quality metrics and KPIs; strategized with cross-functional teams on quality improvement
measures.
• Recruit and trained crew members on project application, customer relations, and customer service.
Identified and solved complex problems impacting operations management and business direction.
• Collaborated with various groups to optimize understanding of business and challenges.
• Developed and implemented strategies to improve employee work quality and speed.
• Strengthened operational efficiencies by developing organizational filing systems for invoices,
customer orders, and contract records.
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
التمويل والإستثمار

AIRPORT STATION MANAGER

أكتوبر 2002 - أكتوبر 2004

QATAR AIRWAYS

الكويت، الكويت

أكتوبر 2002 - أكتوبر 2004

Coordinate between local immigration, civil aviation, ground handling agency, and the airline.
• Maintain and update station manuals according to airline rules and regulations.
• Ensure staff compliance with established rules and regulations.
• Distribute staff jobs, manage schedules, and maintain teamwork.
• Plan and coordinate operational activities, communicating with other station personnel,
• Ensure the safety and security of customers, colleagues, and company assets.
• Maintain quality service and performance standards as per company goals and objectives.
• Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods;
• Manage the lost and found department, including processes, passenger compensations.
• Handle emergency situations, implementing procedures and maintaining safety rules and
regulations.
مجال الشركة:
شركات الطيران
الدور الوظيفي:
الإدارة

Airport Station Manager

أكتوبر 2002 - أكتوبر 2004

Qatar Airways

الكويت، الكويت

أكتوبر 2002 - أكتوبر 2004

• Coordinate between local immigration, civil aviation, ground handling agency, and the airline. • Maintain and update station manuals according to airline rules and regulations. • Ensure staff compliance with established rules and regulations. • Distribute staff jobs, manage schedules, and maintain teamwork. • Plan and coordinate operational activities, communicating with other station personnel, • Ensure the safety and security of customers, colleagues, and company assets. • Maintain quality service and performance standards as per company goals and objectives. • Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods; • Manage the lost and found department, including processes, passenger compensations. • Handle emergency situations, implementing procedures and maintaining safety rules and regulations
مجال الشركة:
شركات الطيران

Customer Service Agent

يونيو 1997 - يناير 2000

BRITISH AIRWAYS

بيروت، لبنان

يونيو 1997 - يناير 2000

Coordinate between local immigration, civil aviation, ground handling agency, and the airline.
• Maintain and update station manuals according to airline rules and regulations.
• Ensure staff compliance with established rules and regulations.
• Distribute staff jobs, manage schedules, and maintain teamwork.
• Plan and coordinate operational activities, communicating with other station personnel,
• Ensure the safety and security of customers, colleagues, and company assets.
• Maintain quality service and performance standards as per company goals and objectives.
• Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods;
• Manage the lost and found department, including processes, passenger compensations.
• Handle emergency situations, implementing procedures and maintaining safety rules and
regulations.
مجال الشركة:
شركات الطيران
الدور الوظيفي:
الإدارة

Customer Service Agent

يناير 1997 - يناير 2000

British Airways

بيروت، لبنان

يناير 1997 - يناير 2000

• Coordinate between local immigration, civil aviation, ground handling agency, and the airline.
• Maintain and update station manuals according to airline rules and regulations.
• Ensure staff compliance with established rules and regulations.
• Distribute staff jobs, manage schedules, and maintain teamwork.
• Plan and coordinate operational activities, communicating with other station personnel,
• Ensure the safety and security of customers, colleagues, and company assets.
• Maintain quality service and performance standards as per company goals and objectives.
• Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods;
• Manage the lost and found department, including processes, passenger compensations.
• Handle emergency situations, implementing procedures and maintaining safety rules and
regulations.
مجال الشركة:
شركات الطيران

التعليم

granfield university

يناير 2024

يناير 2024

بكالوريوس، ATPL

المملكة المتحدة

Air Transport Pilot Licenses

Lebanese high school

يناير 1996

يناير 1996

الثانوية العامة أو ما يعادلها، Art History And Philosophy

لبنان

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Private Pilot License (PPL) (Fixed Wings Airplane)
Air Transport Pilot License (ATPL) (Fixed Wings Airplane)
Cab air College for Air Training

الهوايات والاهتمامات

Reading