Mourad Chouai

• Directed both strategic and day-to-day operations of the Food & Beverage department, ensuring excellence
across front and back-of-house functions.

• Acted as Director of Food & Beverage for five months, leading operations and maintaining profitability.
• Developed and executed F&B strategic plans aligned with corporate objectives, boosting guest satisfaction and
revenue.

• Designed and executed promotional strategies to increase sales and enhance brand visibility.
• Managed stock levels, budgets, and weekly sales goals to ensure sustained profitability.
• Directed a team of 65 professionals, providing effective leadership, training, and motivation.
• Achieved target flow-through performance across four outlets, driving consistent operational success.
• Developed and promoted five team members within an 11-month period through performance coaching and
succession planning.
• Conducted regular market research and performance reviews to identify growth opportunities and improve
competitiveness.
• Oversaw resort-wide marketing campaigns, aligning initiatives with brand standards and revenue goals.
• Recognized with seven Colleague of the Month awards for outstanding team performance and leadership.

• Oversaw recruitment, selection, and performance management for two high-volume outlets, ensuring optimal
staffing and service quality.
• Analyzed P&L reports and implemented effective cost-control strategies to enhance overall profitability.
• Ranked #2 in Food & Beverage total revenue contribution, maintaining an average 15% share since 2014.
• Achieved 100% Employee Engagement at Fishmarket (2015) and led upselling initiatives as IHG Dining Rewards
Champion.
• Recognized as IHG Brand Standards Champion; conducted staff training on updated brand compliance and
guest experience protocols.
• Attained the highest in-house sales in IHG EMEA (July-August 2015), earning three IHG Recognition
Certificates for excellence.

• Oversaw recruitment, selection, and performance management for two high-volume outlets, ensuring optimal staffing and service quality
• Analyzed P&L reports and implemented effective cost-control strategies to enhance overall profitability
• Ranked #2 in Food & Beverage total revenue contribution, maintaining an average 15% share since 2014
• Achieved 100% Employee Engagement at Fishmarket (2015) and led upselling initiatives as IHG Dining Rewards Champion
• Recognized as IHG Brand Standards Champion; conducted staff training on updated brand compliance and guest experience protocols
• Attained the highest in-house sales in IHG EMEA (July-August 2015), earning three IHG Recognition Certificates for excellence