guest service agent
Emaar - Saudi Arabia
Total years of experience :7 years, 5 Months
Delivering hospitality services to guests of King Abdullah Economic City (KAEC) and providing them with seamless customer service by:
- Administering the guest experience from the first point of contact, reservations, check-ins through check-outs and settling guest accounts.
- Resolve guest calls, requests, or problems and following up with them to ensure their needs have been met to their satisfaction.
- Providing information to guests on various matters such as facilities' amenities, transport and restaurant advice.
3D Energy, Jeddah, Saudi Arabia
Assistant Manager, 2013-2015
- Assisted the general manager in planning and execution of all project tasks.
- Organized regular meetings and facilitated communication for the company and its clients assuring successful long-term customer relationships.
- Prepared regular charts with key performance indicators.
- Prepared forms and materials for meetings and finalized meeting reports.
- Responded to all communications from clients and vendors in a timely manner.
- Participated in resolving clients’ complaints.
- Processed sales transactions with different currencies adding more flexibility in payment options.
- Handled $1, 000 in transactions daily resulting in the achievement of the daily sales targets.
- Convinced over 5, 000 customers to subscribe to the company’s loyalty program “Shukran Rewards”.
A bachelor degree in business administration in the field of Management Information Systems.