مشيرة أحمد

- Cooperates closely with the HR Business Partner.
- Providing an advisory and consultancy service to staff and management on a range of human resources issues, procedures and policies consistent with employee standards, legislation and guidelines.
- Undertaking internal reviews, coordinating external reviews and advising on related processes as needed.
- Providing an efficient and reactive consultancy service to staff and senior management.
- Working with HR team members to ensure effective meeting of organization objectives through collaboration, openness and personal development.
- Developing, interpreting and evaluating human resources operation guidelines and policies.
- Investigating, researching and preparing brief notes or reports on new policies, procedures, and practices of human resources to ensure accurate service delivery.
- Undertaking special projects related to issues of human resources.

- Handling a full range of HR duties including, employee relations, Training and Development and policy management.
- Provides administrative support in the preparation of correspondence, reports, schedules, confidential materials and various employee issues.
- Responsible of the organization benefits package for all employees.
- Administer, direct, and review employee benefit programs.
- Conduct new employee orientation to foster positive attitude toward organizational objectives.
- Explain company personnel policies, benefits, and procedures to employees.
- Coordinate work activities of staff relating to employment, benefits, labor relations, and employee relations.
- Arrange for Soft Skills Courses for current employees.
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
- Conduct initial screening/phone interview for HR Interns in the organization.

-Head Hunter and Recruiter for the Banking Sector and Financial Institutions.
-Responsible for helping Banks and Financial Institutions fill open job positions in the Top Management Level.
-Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, and employee referrals.
-Inform potential candidates about facilities, operations, benefits, and job or career opportunities in banking sector or financial institutions.
-Select qualified applicants or refer them to employers, according to organization policy.

-Handles all Customer Inquiries over the phone.
-Interact with customers to provide information in response to inquiries about products and services and to handle and resolve customer's issue.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Providing accurate information and correct resolution regarding the Customer's issue according to the COPC "Customer Operations Performance Center" and Quality Standards.

Participant in Soft Skills, BPO industry, Customer Service Training Program

Trainee in the Finance Department

Trainee in the Finance Department