Moushira Ahmed, Senior Human Resources Consultant Egypt, Levant & North Africa

Moushira Ahmed

Senior Human Resources Consultant Egypt, Levant & North Africa

Oracle - Egypt

Lieu
Egypte - Le Caire
Éducation
Master, Business Administration and Management, General
Expérience
16 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 0 Mois

Senior Human Resources Consultant Egypt, Levant & North Africa à Oracle - Egypt
  • Egypte - Le Caire
  • Je travaille ici depuis juillet 2016
Human Resources Consultant, Egypt, Levant & North Africa à Oracle Egypt Ltd.
  • Egypte - Le Caire
  • Je travaille ici depuis mai 2012

- Cooperates closely with the HR Business Partner.
- Providing an advisory and consultancy service to staff and management on a range of human resources issues, procedures and policies consistent with employee standards, legislation and guidelines.
- Undertaking internal reviews, coordinating external reviews and advising on related processes as needed.
- Providing an efficient and reactive consultancy service to staff and senior management.
- Working with HR team members to ensure effective meeting of organization objectives through collaboration, openness and personal development.
- Developing, interpreting and evaluating human resources operation guidelines and policies.
- Investigating, researching and preparing brief notes or reports on new policies, procedures, and practices of human resources to ensure accurate service delivery.
- Undertaking special projects related to issues of human resources.

Human Resources Coordinator (Egypt, Levant & North Africa) à Oracle Egypt Ltd.
  • Egypte - Le Caire
  • août 2010 à mai 2012

- Handling a full range of HR duties including, employee relations, Training and Development and policy management.
- Provides administrative support in the preparation of correspondence, reports, schedules, confidential materials and various employee issues.
- Responsible of the organization benefits package for all employees.
- Administer, direct, and review employee benefit programs.
- Conduct new employee orientation to foster positive attitude toward organizational objectives.
- Explain company personnel policies, benefits, and procedures to employees.
- Coordinate work activities of staff relating to employment, benefits, labor relations, and employee relations.
- Arrange for Soft Skills Courses for current employees.
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
- Conduct initial screening/phone interview for HR Interns in the organization.

Associate Consultant à GulfBankers - Executive Search
  • Egypte - Le Caire
  • février 2010 à août 2010

-Head Hunter and Recruiter for the Banking Sector and Financial Institutions.
-Responsible for helping Banks and Financial Institutions fill open job positions in the Top Management Level.
-Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, and employee referrals.
-Inform potential candidates about facilities, operations, benefits, and job or career opportunities in banking sector or financial institutions.
-Select qualified applicants or refer them to employers, according to organization policy.

International Technical Support Advisor à Xceed Contact Center
  • Egypte - Le Caire
  • janvier 2009 à février 2010

-Handles all Customer Inquiries over the phone.
-Interact with customers to provide information in response to inquiries about products and services and to handle and resolve customer's issue.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Providing accurate information and correct resolution regarding the Customer's issue according to the COPC "Customer Operations Performance Center" and Quality Standards.

Participant in Soft Skills, BPO industry, Customer Service Training Program à Information Technology Institute, EDUEGYPT Project
  • Egypte - Le Caire
  • août 2008 à octobre 2008

Participant in Soft Skills, BPO industry, Customer Service Training Program

Trainee in the Finance Department à Vegas Oil & Gas S.A
  • Egypte - Le Caire
  • juillet 2006 à août 2006

Trainee in the Finance Department

Trainee in the Finance Department à Vegas Oil & Gas S.A
  • Egypte - Le Caire
  • juillet 2005 à août 2005

Trainee in the Finance Department

Éducation

Master, Business Administration and Management, General
  • à Heriot-Watt University, Edinburgh Business School
  • septembre 2016
Diplôme, Human Resources Management
  • à The American University in Cairo
  • août 2010

Strategic Management Recruitment, Selection and Placement Training and Development Compensation and Benefits Employee and Labour Relations Human Resources Information System Egyptian Labour Law

Baccalauréat, English Literature and Language
  • à Faculty of Arts, English Department, Cairo University
  • août 2008

Graduated from faculty of Arts, English Dept. with a degree Good. Certified in TOT.

Specialties & Skills

Customer Interactions
Banking
Materials
Soft Skills
Orientation
MS Office
Communication and Presentation Skills

Langues

Anglais
Expert

Formation et Diplômes

Communicating For Impact (Formation)
Institut de formation:
Cegos UK
Date de la formation:
May 2015
Business Administration Management, General (Certificat)
Date de la formation:
December 2013