Moussa Dando Mbenga

I work as a professional responsible for managing incoming and outgoing customer communications, typically via phone but also through email, chat, or other digital platforms. Our primary goal is to provide excellent customer service, resolve issues, and ensure customer satisfaction.

• Handle customer inquiries via phone, email, and chat
• Ensure customer satisfaction and meet KPIs

• Promoted products and increased sales
◦ Built strong customer relationships

develop and maintain strong client relationships to drive sales and ensure customer satisfaction. actively identify and pur
sue new business opportunities, presenting and promoting products or services that meet customer needs. Skilled in nego
tiation, close deals while focusing on long-term client retention. also track sales performance, analyze market trends, and
provide valuable insights to support business growth.

Professional and Welcoming Receptionist

Highly organized and customer-oriented receptionist with excellent communication skills and a strong ability to manage front desk operations efficiently. Skilled in handling calls, scheduling appointments, and providing top-notch client service. Proficient in Microsoft Office and various administrative tools, ensuring seamless office operations. Adept at multitasking, problem-solving, and creating a welcoming atmosphere for clients and visitors. Quick learner with a professional demeanor and a commitment to excellence.

• Welcomed guests and managed reservations
• Delivered high-quality customer service