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Moussa  Dando Mbenga , call center agent

Moussa Dando Mbenga

call center agent·Concentrix - Egypt

Egypt

Bachelor's degree, Communication

Work experience

Total years of experience: 5 years, 2 months

call center agent

May 2024 - Present

Concentrix - Egypt

Cairo, Egypt

May 2024 - Present

I work as a professional responsible for managing incoming and outgoing customer communications, typically via phone but also through email, chat, or other digital platforms. Our primary goal is to provide excellent customer service, resolve issues, and ensure customer satisfaction.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

CALL CENTER AGENT

May 2024 - Present

Concentrix,

Cairo, Egypt

May 2024 - Present

• Handle customer inquiries via phone, email, and chat
• Ensure customer satisfaction and meet KPIs

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SALES REPRESENTATIVE

April 2023 - January 2024

German Home

Cairo, Egypt

April 2023 - January 2024

• Promoted products and increased sales
◦ Built strong customer relationships

Company industry:
Home & Office Furniture
Job role:
Sales

Sales Representative

January 2023 - January 2024

German Home Company

Lubumbashi, Democratic Republic of the Congo

January 2023 - January 2024

develop and maintain strong client relationships to drive sales and ensure customer satisfaction. actively identify and pur
sue new business opportunities, presenting and promoting products or services that meet customer needs. Skilled in nego
tiation, close deals while focusing on long-term client retention. also track sales performance, analyze market trends, and
provide valuable insights to support business growth.

Company industry:
Sales Outsourcing
Job role:
Sales

receptionist

February 2022 - January 2023

Guesthouse Hotel

Lubumbashi, Democratic Republic of the Congo

February 2022 - January 2023

Professional and Welcoming Receptionist

Highly organized and customer-oriented receptionist with excellent communication skills and a strong ability to manage front desk operations efficiently. Skilled in handling calls, scheduling appointments, and providing top-notch client service. Proficient in Microsoft Office and various administrative tools, ensuring seamless office operations. Adept at multitasking, problem-solving, and creating a welcoming atmosphere for clients and visitors. Quick learner with a professional demeanor and a commitment to excellence.

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

RECEPTIONIST

February 2021 - January 2023

Guest House Hotel

Democratic Republic of the Congo

February 2021 - January 2023

• Welcomed guests and managed reservations
• Delivered high-quality customer service

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University of Kinshasa

October 2023

October 2023

Bachelor's degree, Communication

Democratic Republic of the Congo

University Institute Of Congo

October 2023

October 2023

Bachelor's degree, Communication

Democratic Republic of the Congo

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Journalism
Expert
Journalism
Expert
Mass Communication
Expert
Mass Communication
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Marketing
Expert
Marketing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Call Center
Expert
Call Center
Expert
Call
Expert
Call
Expert
Customer Support
Expert
Customer Support
Expert
Adaptability
Expert
Adaptability
Expert
Teamwork
Expert
Teamwork
Expert
Fast Learning
Expert
Fast Learning
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Social profiles

Languages

English

Expert

French

Native Speaker

Arabic

Intermediate

Memberships

Youth dynamics for development

General Secretary And communications officer

December 2019

Hobbies and interests

Sports
Reading
Sports
Reading