Head of Logistics
Stark Motors
Total years of experience :30 years, 5 Months
Overview of responsibilities: Interact with Senior Management Team on all issues of forecasting, purchasing raw materials and supplies, development of strategic supplier relationships, maintenance of inventories, etc. required to service customers at very high levels. Additional responsibility to eventually serve, after sufficient demonstration of performance, as backup for the Director of Operations
Purchasing
Development and maintenance of processes to manage overall costs and deliveries from multiple, worldwide suppliers.
Maintenance and coordination of relationship with suppliers.
Scheduling
Direct and assist in facility scheduling to meet customer and inventory needs of the business.
Making ERP system adjustments related to the Business Supply Chain
Inventory
Development and maintenance of processes to ensure world class delivery times and fill rates. May include volume forecasting by item or category.
Management and negotiation of inbound and intercompany freight costs.
Monitoring and management of warehouse contracts and warehouse performance
Participation in production planning process improvement.
Manage and report out on Inventory cash flow, aged material with relationship to customer service levels.
Organization: Position reports to the Operations Director, but works heavily with Procurement, Finance and Technical Managers and, to some extent, others throughout the organization.
Reporting to this position: Master Scheduler, Shipping and Receiving personnel
Measures Of Performance
Trends of raw material costs
On-Time Delivery performance and delivery turn-around times by warehouse
Availability of raw materials for “made-to-order” and “made-to-stock” products
Levels of “excess” and “expired” inventory in all warehouses
Freight costs for inbound materials and intercompany transfers
Coordination of “strategic partnerships” with suppliers
Development and use of reports and management tools for monitoring performance of:
Costs and Savings activities
Raw material availability and turns
FG availability and turn in all warehouses
Delivery performance by warehouse and for made-to-order products
Cooperative interaction with management and production team, etc. to ensure achievement of business objectives.
Develop new business opportunities, targeting, planning and winning end to end freight forwarding solutions that align with the company’s growth objectives; this incorporates tendering, pricing and presentations based on customer requirements.
Build strategic Senior Exec (Divisional Director / C-level) relationships with customers influencing decisions and driving opportunities throughout the sale cycle. Developing marketing opportunities to new and existing segments, leveraging existing and planned capabilities. Build strategic working relationships within General Cargo and Industrial Project markets as well as internal service groups. Well verse in CRM tool and sales facetime application.
Company profile: It started in Bahrain in September 2011 under the name Unity Shipping and Logistics, due to feasibility study of Qatar’s booming market, We migrated to Qatar under a different name but with the same management under a new name and a new sponsor. Thus Evolution Logistics Services (ELS) is Qatar’s new logistics service provider with a strong focus on Qatar’s SME Market. ELS is a member of the Evolution Group - a conglomerate group established in the mid 90’s. It has a diversified business portfolio ranging mainly in Travels, Trading & Contracting and property rentals started by Sheikh Ahmed Bin Fahad Ali Al Thani.
Achievements :
Business Development Manager : Support company’s growth, Trained newly hired Sales staff in closing business, assist and accompany them in the field to inform how they could improve their selling techniques. Visited various potential big clients to create relationships in order to win business. Succesfully win business from Al Malki Group, Lead Construction, Seattle Intl, Doha Projects, Chiyoda Al Mana to name a few.
Key Account Manager : After 6 months of the company’s operation in Qatar, We were able to win a bid of being the exclusive forwarder of TECHNO Q / QATAR ELECTRONICS ( one of the biggest supplier of various electronic audio visual equipments in Qatar ) Due to its big volume of shipments, I was assigned to handle all their shipments (Air, Ocean and Land) from all their suppliers around the world. From negotiating on agents rates to final delivery to their warehouse or site. Worked closely with Purchasing and Procurement department of Techno Q. Trained to handle Purchase orders of brands like Philips, Harman, JBL, Panasonic, Orbik, Starin and other popular brands.
Customer Service Manager : Initiated the company application to be part of World Cargo Alliance ( WCA ) and United Shipping Inc. ( USI ) and non exclusive partnership with HARTRODT which serves as the main contact in all the overseas agents in gathering and negotiating best rates to cater our local clients requirement in order to win business. Assisting Sales Staff in coordinating their clients procedure and requirements.
To secure and and acquire new client base and get back to the exisiting clients who decided to shift to another service provider due to service failures. Create a good relationship to clients to sustain the continuity of our service to them by constantly visiting them and create more opportunity to offer other services that would cater to their needs.
Achievements : Created process flow, SOP, quotation templates to integrate Sales and operations. Won new accounts from Major accounts to SME via vertical markets and established relationship with key people in Bahrain
Handles the sales force of responsible for named accounts/segments critical to the company in terms of market share growth and other business goals, oversees revenue generation of the strategic account managers, develops and designs plans and strategies to support selling segment accounts.
Achievement : reach above budget of 70% of the total Annual GP against the Total Revenue. Won clients who deals with chemicals such as DOMINO INK - C.M. MELCHERS GMBH, ASSURANCE CONTROLS TECHNOLOGY, EXO ARMORING, HENKEL, ST. LUKES HOSPITAL, ETC.
In charge of the over all responsibility for the sales and marketing of the German market in the Philippines. Work closely with overseas offices in developing and controlling trade lane agreement. Maintain Global and Territory accounts for tender purposes and deals with other matter related to the business development of the company.
Acheivements : secured German companies in the Philippines, such as HENKEL, C. MELCHERS GMBH, TOSHIBA, BASF, etc.
POSITION : SALES EXECUTIVE
JOB DESCRIPTION:
To develop and maintain business relationship to all possible and existing customers by presenting the services of PANALPINA that would cater to their needs. To devise and implement sales strategy in order to penetrate new customers thereby widening the existing customer base. To meet and exceed existing sales target.
POSITION : CUSTOMER SERVICE OFFICER
JOB DESCRIPTION:
In charge of the over-all planning and distribution of designated global account shipment of the company from service decision making to execution of the actual activity. Coordinates with overseas counterpart to verify and confirm if the shipment are delivered on a given transit requirement. Delegates the operational activity to different concerned department but serves as the main contact person by the customer. (TOSHIBA, SAMSUNG, ST MICROELECTRONICS, ADIDAS)
POSITION : AIR-EXPORT OFFICER
JOB DESCRIPTION:
In charge in handling the biggest client of the company (TOSHIBA) in all aspect of sales & operational activities. Coordinates with pool of manpower assigned to handle the shipment. Closely coordinates with Trucking sub-contractors for timely arrival of fleet to the pick-up and delivery point. Monitor the daily transactions and relationship with all premier Carriers to obtain and secure space allocation to protect the daily unplanned urgent shipments and to negotiate with reasonable rates.
Achievements : Was able to successfully managed the transition of shipments from AOT to Panalpina. Handled 50 tons of Airfrfeight shipments from various destinations per week. Spearheading the usage and planning of using commercial airlines, Freighter flight and Charter flights simultaneouslt from Manila to Luxembourg and to its final destination in Europe and the middle East by handling Toshiba Laptops.
Due to the transfer of Toshiba plant in China, production in the Philippines was shut down and I was transferred to the customer service to handle other shipments and soon enough was given the opportunity to try being in the field to be a Sales Executive.
Company Profile : A leading local company who was the former agent of Panalpina in the Philippines.
JOB DESCRIPTION:
Responsibilities includes, handling the biggest client of the company (TOSHIBA). In all aspect of our operational activities. Coordinates with the Traffic dept. in Laguna Technopark on a daily basis and coordinates with our Agents in Germany, Facilitates in sending reports, Pre-alert and all means of communications to have a faster and free of irregularity transit time of all shipments being sent by our shipper to their consignee, In charge of deploying manpower and trucks to the pick-up point. Coordinate with the sub-contractor on a daily basis for any additional fleets. Directly in contact with all major airlines for bookings and confirmations / loadings and build ups.
Achievements : Was able to handle Tonnage of shipment of Airfreight in a 24 hours time everyday by monitoring the whole process by coordinating with the ground handling, Truck drivers, warehouse personnel and the client. TOSHIBA. With this achievement I was hired by Panalpina to continue what I have started in AOT.
Company Profile : A UK based freight forwarding company. Bought by Deutche post and is now known as DHL Global forwarding. It handles primarily the supply chain and Logistics division of DHL.
POSITION : TRANSPORT SUPERVISOR
JOB DESCRIPTION:
Responsible for the overall activities of transport department by providing the needs of Airfreight, Seafreight Brokerage and Logistics department. Monitors and ensures efficiency and effectiveness of the departments by determining operating standards. Developing/enhancing systems or procedures and deployment of manpower. Establish and maintains cordial relationship with customers, airlines and other stations through regular communication with the key personnel. Maintains proper condition of fleet and warehousing.
Achievement : Was able to hire competent drivers, material handlers and warehousemen to do the job effectively by supervising them and train them to be effective when in comes to meticulous shipments. Handled special handling of INTEL micro chips for export to various destinations.
Company Profile : DHL Worldwide Express is the leading Express Courier company in the world.
JOB DESCRIPTION:
Responsible for the development, support and operation of the company’s information systems installed in all DHL vehicles to track and trace the exact location of each vehicle within its designated route. Coordinates with customer service and field operation to relay necessary information for fast result to satisfy customers with the quality of service by using advance technology by the use of SMS. Creating a working environment where sharing and dissemination of information can inform, educate and motivate employees to do their jobs better to increase productivity.
POSITION : CUSTOMER SERVICE AGENT
JOB DESCRIPTION:
To serve DHL customers making enquiries related to delayed, missing, undelivered, misrouted, returned and damaged shipments by tracking and tracing these shipments. Communicate with relevant dept. globally, to ensure that the company standards are maintained. Ensures all backline standards are adhere to performance targets in sales and service are met/exceeded. Develop towards a pro-active backline function. Utilizing any reporting or monitoring systems as designed and deployed by DHL locally or networkwide.