Moussa Gueddi

Provided excellent customer service by assisting the public with necessary information, sales contacts focal point, processed and verified invoices for products received and sold, maintained sales records, received stock from vendors, communicated with vendors, trained and overseen new employees, received and recorded payments from vendors, maintained accuracy for the moneys received, printed sales reports, operated multiple phone calls daily and provided customers with information, taken messages for supervisor and coworkers and route calls to other stores upon request, packaged and delivered products from store to store, followed standard procedures, keep store in orderly and clean condition, operated a variety of standard office equipment, responsible for maintaining the security of the store, and assisted other chain stores for coverage as needed.

 Prioritized safety of Workers
 Completed Production & Delivery within deadlines
 Observed Quality & Quantity of Goods to be Loaded into vehicles
 Liaised & Negotiated with Transport Providers
 Highlighted guidelines goods & consignee details to shipping agents and Maintained Communication
 Validated Invoice & established record keeping measures & Traceability evidence of transactions
 Involved in Hiring
 Ensured & adhered workers into SoP
 Assigned employees Terms of references & Promoted Accountability
 Evaluated & Verified service Charges to Clients
 Maintained All Records for clarity and reference purposes.

 Gathered information and generated reports
 Responded to queries & provided timely and accurate service
 Processed, contributed and managed administrative support routine and financial tasks
 Provided accurate documentation
 Maintained responsibility of set standard systems and files & ensured information accuracy, visibility & availability
 Identified discrepancies in statistics and data
 Facilitated availability & integrity of data in corporate systems
 Conducted training & support to staff & colleagues
 Guided junior colleagues on routine business support methods and practices to the required standards

 Analysed Funds and Grants balances and solved discrepancies
 Monitored and updated the projects pipeline tool status, prevented breaks and maximized operational effectiveness
 Participated and teamed with Logistics to the physical inventory events
 Programmed Grants, created, edited and generated projects funds utilizations using the SAP tool
 Prepared IPFs using Supply Chain Import Parity System (SCIPS) or template & ensured that grants are programmed
 Contributed to the improvement of internal processes, enhancement of corporate systems and design of tools, to facilitate the overall planning, expenditure forecasting, and budget management and monitoring of resource utilization
 Provided guidance to other support staff and contributed to their learning and development in budget planning, funds management and operational planning
 Served as Reports focal point and gathered, analysed and disseminated WFP logistics information of Djibouti CO, in close coordination with CO’s different Units, Partners, national authorities
 Coordinated with Log teams for data management on dispatches operation and reporting
 Contributed, Enhanced and shared reporting formats as required, and compiled Units plans/forecasts of Djibouti Country Office
 Provided WFP’s CO with regular inputs about logistics activities; Liaised regularly with other Reports Officers in other agencies/NGOs
 Prepared & updated monthly, quarterly and yearly reports like Pipelines, Executive Brief & Country Brief & SPR; SPR, COMET & SPRING Focal Points

Invoice processing & Commodity tracking
 Liaised, Communicated with finance unit & services providers and processed invoice payments for port agents, transporters and Superintendent Services in SAP based system
 Verified and invoices anomalies against WFP commodity tracking tool
 Collected, compiled data, produced and/or contributed to reports (e.g. CCTI, SPRs, financial closure, physical inventory, transport performance) and ensured information accuracy in corporate systems in support to informed decision-making
 Captured and updated data based on vessel/superintendent/waybill/warehouse documents/daily dispatches & physical inventory in WFP’s global data base for commodity tracking
 Identified exceptional cases and anomalies that cannot be performed in the system and report to Data Analyst
 Ensured daily data cross-checks to validate the accuracy, completeness and integrity of the following documents: Stock Transfer Orders (STOs), Out Bound Deliveries (OBDs), Inbound Deliveries (IBDs), Transfers Orders, (TOs), Relevant dates in STOs, OBDSs, IBDs, and Sales Orders, Shipping Points, etc.
 Performed physical inventories and reconciled with stock
 Monitored and report on offline stock movements and facilitated the subsequent backlog recovery
 Monitored and report on transit times from dispatch to receipt date noted on the waybill, and report any irregularity to the Logistics Officer
 Responsible for the timely registration of confirmations of transaction receipts, Loans and Borrowings, Reallocations, Losses and Excess

 Handled correspondence and general administrative tasks
 Created and forwarded Quotations to both clients and suppliers and raising material requisition both electronic by using Horizon Access and manual for materials not present in the store
 Collaborated with MEP Supervisors and purchase department on cost estimation
 Opened job numbers using horizon access for all approved callout quotations
 Raised of material requisition and budget summary in line with approved quotation from client
 Identified, negotiated and finalized of all facility related contractors based on customer requirement
 Captured monthly time sheets for all employees present at site using horizon access (ISO certified, UK based software)
 Solved all HR related issues in the sites by liaising with our Head office
 As Customer Service Executive and Helpdesk Operator
 Introduced company’s profile and services to clients
 Helped and terminated clients issues
 Responded daily massive clients phone calls and emails
 Assisted the Facilities Engineer in various MEP aspects
 Reported monthly transactions to superior

 Prepared shipping documentation, clearance documents, daily follow up, generated reports, supported customers & Corrected discrepancies
 Coordinated with Sales Department, Production Department, Warehouse and Logistics to ensure orders are booked, produced, and available and shipped as per requirement of the customer
 Ensured that all documentation is encoded/sorted in ERP system
 Sorted all documentation in orderly fashion