moustafa yahya, Operation supervisor

moustafa yahya

Operation supervisor

Majid Al Futtaim - Egypt

Location
Egypt - Alexandria
Education
Bachelor's degree, Hotel management
Experience
16 years, 10 Months

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Work Experience

Total years of experience :16 years, 10 Months

Operation supervisor at Majid Al Futtaim - Egypt
  • Egypt - Alexandria
  • My current job since October 2018

Development my team
Guest experience
Customer satisfaction
cash handling
Nps
arrange the Showtime movie program
auditor
P&L
Opening Team
Food safety
H&S

Assistant Manager at Piero Egypt
  • Egypt - Alexandria
  • May 2017 to September 2018
assistant manager restaurant at Rostary Restaurant & Café
  • Egypt - Alexandria
  • September 2016 to December 2017
Associate Manager Operations at Canvas restaurant & cafe
  • United Arab Emirates - Dubai
  • March 2014 to April 2016
Captain at Hotel Sofitel Cecil Alexandria
  • Egypt - Alexandria
  • April 2013 to March 2014

Captain in room service
Receiving incoming calls from the customer
And write client requests
Processing of customer requirements
And deliver customer requests to their own room

Captain at Mediterranean grand AZURE resort & hotels Alexandria
  • Egypt - Alexandria
  • December 2010 to March 2013

One of Captain Ordr's most upscale restaurants is to receive and deliver to customers, then give them a menu and then receive and order.
In order to be successful in his work it has to be characterized by patience, smile, and treat people gently

captain order at Trianon restaurant
  • Egypt - Alexandria
  • October 2010 to January 2012

One of the tasks of the waiter in high-end restaurants is to receive customers and deliver them to their places and then give them a menu of the restaurant and then receive their request and give him.
In order to be successful in his work it has to be characterized by patience, smile, and treat people gently.

waiter at Grand azure Tropicana resort &.hotels. _Sharm Elshakh
  • Egypt - Sharm el Sheikh
  • October 2008 to May 2010

A host in the main restaurant
The restaurant has an open buffet
Preparation and preparation of dishes and silver for the customer
Remove dishes from tables
Clean the table and prepare it for the next customer

team member at Amricana
  • Egypt - Alexandria
  • January 2006 to November 2007

Education

Bachelor's degree, Hotel management
  • at Hight institute of tourism & hotels – ( EGOTH )
  • September 2008
Bachelor's degree, ادارة فنادق ومنشآت سياحية
  • at كلية سياحة وفنادق جامعة الاسكندرية
  • August 2008
Bachelor's degree, ادارة فنادق ومنشآت سياحية
  • at جامعة الإسكندرية
  • August 2008
Bachelor's degree, السياحة و الفنادق
  • at كلية السياحة والفنادق جامعة الاسكندرية
  • May 2008

Specialties & Skills

Customer Retention
Problem Solving
Division Management
Crisis Management
Hardwork
Technical skills - hardware & Software maintenance
outlook
office administration
minutes
office work
operation
people management
operational control
restaurants management
operational excellence
problem solving
restaurants
plan execution
planning
negotiation
operations management
staff training
office management
sales growth
time management
sales representatives
microsoft powerpoint
tourism
customer satisfaction
teamwork
supervising
accounting
food industry
iso 22000
Food Safety
Administration
Customer Service
Management

Languages

Arabic
Native Speaker
English
Expert
Russian
Beginner

Memberships

النقابة العامة للعاملين بالسياحة والفنادق بالاسكندرية
  • عضو
  • October 2009

Training and Certifications

Food beverage skills development (Certificate)
Date Attended:
June 2009
Valid Until:
July 2009
IOSH (Certificate)
Date Attended:
November 2023
problem solving LinkedIn (Certificate)
Date Attended:
November 2020
ISO 22000 – Food Safety Management Systems  (Training)
Training Institute:
TUV
Date Attended:
September 2019
Duration:
28 hours
ISO 22000 – Food Safety Management Systems  (Certificate)
Date Attended:
September 2019
A food safety reference for DUBAI MUNICIPALITY (Training)
Training Institute:
P.I.C person-in-charge
Date Attended:
February 2016

Hobbies

  • watching documentaries movies