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Moustafa Fakih, Sales Specialist

Moustafa Fakih

Sales Specialist·WearLand

Lebanon

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 0 months

Sales Specialist

January 2025 - Present

WearLand

Beirut, Lebanon

January 2025 - Present

• Provided exceptional customer service to approximately 50 customers per shift, fostering a welcoming
shopping atmosphere that encouraged repeat visits.
• Assisted in managing in-store merchandise, resulting in a 25% increase in customer inquiries and
heightened product visibility.
• Collaborated with the sales team to refine sales tactics, leading to a 15% increase in foot traffic and overall
store performance.
• Collected and analyzed customer feedback, actively identifying trends to enhance the shopping experience
and increase repeat visits by 10%.
• Developed tailored sales pitches and strategies that aligned with individual customer needs, significantly
improving conversion rates.
• Coordinated promotional events and in-store demonstrations that effectively drove sales and brand
engagement.

Company industry:
Fashion & Apparel
Job role:
Sales

Sales Specialist

January 2023 - January 2025

Qwalify

Beirut, Lebanon

January 2023 - January 2025

• Generated monthly profits of $2, 000 by implementing strategic sales techniques that aligned with customer
preferences and market trends.
• Built and maintained strong relationships with existing clients, leading to a notable increase in repeat business and
referrals.
• Developed and delivered persuasive presentations to showcase products, enhancing customer engagement and
interest.
• Collaborated with sales teams to align on sales goals, ensuring proactive responses to customer inquiries and
maximizing opportunities.
• Regularly analyzed sales reports to identify trends and adjust strategies, leading to more effective sales initiatives.
• Negotiated favorable terms with clients that secured mutually beneficial agreements, driving overall profitability.

Company industry:
Training & Education Center
Job role:
Sales

Sales Specialist

May 2022 - January 2023

Riders Rights

Beirut, Lebanon

May 2022 - January 2023

• Increased customer engagement through effective product demonstrations, leading to higher sales conversions and
customer satisfaction.
• Engaged with clients to assess their needs, recommending tailored solutions that addressed specific requirements.
• Conducted regular follow-ups with clients to ensure satisfaction, resulting in an increase in loyalty and repeat
purchases.
• Collaborated with team members to implement impactful sales strategies, maximizing reach and engagement with
potential customers.
• Participated in client meetings to reinforce relationships and gather insights that informed future sales strategies.
• Assisted in training new sales representatives, sharing best practices and enhancing team performance.

Company industry:
Non-profit Organization
Job role:
Sales

Sales Representative

November 2019 - May 2022

Cadux AL-Hadi

Beirut, Lebanon

November 2019 - May 2022

• Surpassed monthly sales targets by an average of 25%, employing effective negotiation and communication
techniques to close deals.
• Established and maintained long-term relationships with clients, achieving a 60% repeat visit rate and encouraging
brand loyalty.
• Negotiated contracts and pricing with clients, effectively boosting profit margins by 30% through strategic
partnerships.
• Led and trained a team of sales representatives, fostering a culture of accountability and continuous improvement.
• Developed sales strategies for new product launches, ensuring successful introductions to the market and
maximizing impact.
• Actively sought client feedback to drive continuous improvements in service delivery and enhance customer
satisfaction.

Company industry:
Retail & Wholesale
Job role:
Sales

Outdoor Sales Representative

May 2018 - September 2019

Enjoy the World,

Beirut, Lebanon

May 2018 - September 2019

• Consistently exceeded sales targets by 10%, contributing significantly to team revenue and overall business
growth.
• Cultivated personal relationships with a diverse clientele, leading to a 15% increase in retention rates through
exceptional service.
• Created customized sales presentations based on thorough client needs assessments, achieving a high conversion
rate and satisfaction.
• Conducted market analysis to identify potential sales opportunities, informing strategic decisions and enhancing
effectiveness.
• Engaged in networking events to secure new clients and expand market presence, actively promoting brand
awareness.
• Maintained detailed records of sales activities, client interactions, and outcomes to inform future strategies and
optimize performance.

Company industry:
Marketing
Job role:
Sales

Education

American University of Culture and Education

June 2015

June 2015

Bachelor's degree, Administration And Business Administration

Lebanon

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

New Lebanon High School

June 2012

June 2012

High school or equivalent, Administration And Economics

Lebanon

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Skills

CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
The Fundamentals of Digital Marketing
Sales and Business Development Certification

Hobbies and interests

writing, reading