Mowil Dsouza

• Set up a brand new automotive maintenance workshop from zero workshop layout, equipment, service offering, staff
hiring, and operational procedures all built from scratch.
• Manage day-to-day operations: staff scheduling, inventory management, procurement, supplier coordination, and
safety compliance across the workshop.
• Recruited, trained, and supervise a team of technicians, mechanics, and service advisors quality control is ongoing
and non-negotiable.
• Handle vendor relationships, contract negotiations, and cost control to keep the business running at the right margins.
• Manage financial records including cash tracking, payroll, expense documentation, banking reconciliations, and data
preparation for tax filing.
• Support the General Manager with daily decisions, client meetings, and inventory planning.

• Grew B2B client base by 40% in six months. Quarterly revenue reached AED 800, 000 through targeted sales activity
across FMCG, HoReCa, and vending machine sectors.
• Opened new export markets in Saudi Arabia, Bahrain, Kuwait, and Africa through a cross-border sourcing initiative
built and managed end-to-end.
• Secured strategic partnerships with Network International and Magnati for integrated payment solutions, adding
commercial value to the core product offer.
• Managed team and individual KPIs using CRM tools. Everyone knew their targets and results were tracked weekly.
• Onboarded and trained new sales hires, cutting ramp-up time and getting them revenue-generating faster.
• Developed and executed sales plans targeting wholesale distributors, retail chains, and corporate clients across the
UAE and GCC.
• Licenses and Management Clearance.

• Achieved 100% of sales targets every single quarter. Client intake went up 56% through a mix of direct acquisition,
referral programmes, and tight pipeline management.
• Led market expansion into Canadian and Australian immigration verticals. Built the pipeline quarter by quarter until it
was running on its own.
• Managed client relationships throughout the immigration process regular updates, honest timelines, and no surprises.
Kept retention high and referrals consistent.
• Trained and developed a team of immigration consultants on policy changes and sales process, improving their ability
to close complex cases and cross-sell services.
• Reviewed application quality internally before submission to reduce error rates and strengthen client trust.
• Met directly with business owners for sign-off on new projects and activities, keeping implementation moving without
unnecessary delays.

• Led a customer service team across multiple airport terminals. Used call recordings and quality scoring to run
structured, useful coaching sessions with each team member.
• Handled 100+ customer inquiries per day in a high-volume call centre environment, including service complaints and
financial escalations during peak periods.
• Monitored and reported on key performance indicators: call answer rates, speed-to-lead, and inquiry-to-appointment
conversion. Worked with operations leads when numbers needed to move.
• Produced weekly and monthly performance reports for senior management covering team output, customer trends,
and areas for improvement.
• Used Microsoft Excel to manage CRM data and financial records in support of operational planning and decision
making.
• Covered check-in, boarding, and customer service operations across multiple terminals as the role demanded.

• Hit quarterly sales targets consistently while running social media campaigns and promotional activity alongside the
commercial work to keep new business coming in.
• Managed the full HR function: job advertising, interviewing, onboarding, shift scheduling, and annual performance
evaluations.
• Ran day-to-day financials payroll processing, cash reconciliations, budgeting, and banking. Records kept clean and up
to date.
• Coached and trained team members on a regular basis. Clear expectations and consistent feedback kept performance
levels where they needed to be.
• Reported directly to business ownership on operational performance, financial position, and team updates.