Bayt.com
Mohamed Abdelhak, Translator

Mohamed Abdelhak

Translator

Translind for Translation Services

Location
Saudi Arabia - Dammam
Education
Bachelor's degree, Languages and Translation Bachelor of Arts Degree in English Language and Literature. 2010
Experience
3 years, 11 Months

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Work Experience

Total years of experience :3 years, 11 Months

Translator at Translind for Translation Services
  • Egypt - Cairo
  • July 2015 to February 2016

Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained.
Using Translation Memory software, such as Word fast, memo Q, across, and Transit NXT, to ensure consistency of translation within documents and help efficiency.
Using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used.
Researching legal, technical and scientific phraseology to find the correct translation.
Fields; Commercial; Educational; Legal; Literary; Scientific; and Technical documents.

Corporate Call Center Agent at Orange Egypt (Mobinil previously)
  • Egypt - Cairo
  • February 2015 to July 2015

• Serving customers by providing product and service information and resolving product or service problems.
• Creating customer accounts by recording account information.
•Maintaining customer records by updating account information.
•Working through product or service problems by clarifying the customer's complaint, determining the cause, and then selecting and explaining the best solution to satisfy the customer's needs.
•Recommending potential products or services to management by collecting customer information and analyzing customer needs.
•Contributing to the team effort by accomplishing related tasks to better the company.

1. Senior Account Advisor (CSR) at Raya Contact Center
  • Egypt - Cairo
  • March 2012 to December 2014

1. Senior Account Advisor (CSR) for Daimler (Mercedes Benz Egypt)
2. Automotive Trainer for (Kia EIT) (Renault) (Abu El-Fotouh) (Chrysler) (Mitsubishi Motors Egypt)

Role
• Interacting with customers to provide them with information to address inquiries regarding products and services.
•Selling the company’s products and services.
•Customer service for Progressive's Emergency Roadside Assistance.
•Handling customer inquiries from beginning of the inquiry to its closing.
•Resolving customer complaints and problems aiming for complete customer satisfaction.
•Adhering to a call script.
•Adhering to the customer communication process.
•Maintaining a standard average handling time (AHT) per call.
•Achieving standard quality targets.

Education

Bachelor's degree, Languages and Translation Bachelor of Arts Degree in English Language and Literature. 2010
  • at The Higher Institute for Specific Studies
  • June 2010

Bachelor of Arts Degree in English Language and Literature

Specialties & Skills

Adobe Photoshop
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Siebel
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Microsoft Office
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Microsoft CRM
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MS Office tools
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Soft Skills
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Flexibility
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Written and verbal communication skill (built up through essay presentation
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Complaint Handling
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I.T. skills including experience in Microsoft Office (Word, Excel, Powerpoint)
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Communication Skills
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Communication skills (Training)
Training Institute:
Raya Contact Center
Date Attended:
March 2012
Duration:
60 hours
Soft Skills (Training)
Training Institute:
Raya Contact Center
Date Attended:
February 2012
Duration:
40 hours
Complaint and Angry Customer Handling (Training)
Training Institute:
Mobinil
Date Attended:
March 2014
Duration:
30 hours

Hobbies

  • Below are my hobbies and my Interests
    Computing: Good with technology Determination activities (running, swimming, cycling, climbing, Football/Soccer Team work skills and talented play maker Puzzles: Excellent problem-solving skills Socialising with friends: Team player (rather than loner)