STORE SUPERVISOR / ASSISTANT MANAGER
CAFÉ YOUNES SAL, BADARO
Total years of experience :7 years, 8 Months
• Achieved a 35% increase in sales during June, July, and August 2022. And, enhanced service quality through SWOT analysis discussions with the branch manager, resulting in a 20% improvement in customer satisfaction ratings.
• Maintained inventory levels to prevent stock shortages, meeting customer demand efectively. And, placed and received warehouse, roaster, food, and beverage orders accurately and timely.
• Provided feedback reports on daily operations to the management team. And, ensured a pleasant atmosphere, quality service, and performance standards, resulting in a 10% increase in customer satisfaction ratings.
• Promoted 2 new employees to the barista area and 2 colleagues to supervisor positions following coaching, training, assignment, and direction of job responsibilities.
• Assisted restaurant management in developing formal training plans for Iraqi colleagues. And, conducted on-the-job training sessions to elevate and change the concept of service by training 10 Iraqi colleagues over a 3-month period.
• Maintained 100% adherence rate to operating standards and compliance with operations manual standards by conducting daily pre-shift briefings to the team on preparation methods, service techniques, and menu sections.
• Demonstrated the ability to handle pressures of providing excellent service in a fast-paced atmosphere and taught self and team to remain calm, well-prepared, and organized during rush hours and peak times resulting in 20% reduction in service errors during peak hours.
• Achieved a 15% increase in customer satisfaction ratings within 4 months by Implementing a feedback collection system to gather customer complaints and suggestions as well as Conducting monthly review meetings to discuss feedback and implement necessary improvements.
• Ensured sufficient supply throughout the shift, maintaining a 99% availability of all menu items by checking inventory
levels and restocking supplies on shelves, refrigerators, and storage areas.
• Maintained store operations to standard with excellent guest service and demonstrated the ability to multitask during
high volume periods by successfully handling up to 50 orders per hour during peak times.
• Exceeded customer expectations, resulting in a 95% satisfaction rate based on customer retention rates through
understanding of the core concept behind each cocktail and plate and providing strong knowledge about different
sections of the menu.
• Contributed to a positive team atmosphere, resulting in a 20% decrease in staff turnover over six months using my
collaboration skills effectively with team members to ensure the smooth operation of the bar and floor