customer service
Alef Bookstores
Total years of experience :3 years, 3 Months
• Alef Bookstores
As customer service from December 2013, To June 2014
• Retail Group Egypt ( El-Hokair Group)
As administrative assistant from December 2011, To April 2013
My Job Description as follow:: * Assisting with all aspects of administrative management, logistics
* Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
* Scheduling and coordinating meetings, interviews, events and other similar activities
* Sending out and receiving mail and packages
* Performing multifaceted general office support
* Answer incoming calls as well as assist customers who have specific inquiries.
* Build customer's interest in the services and products offered by the company.
* Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork.
* Interfaces directly with the customers to figure out the confronted problems in order to resolve it.
* Analysis confronted problem and transfer it to responsible department if needed.
* Make travel arrangements for executives.
• Resala Charity Organization
Volunteer's management department January, 2011 To November, 2011
• Al-Tarkeez Company for Educational & Entertaining Activities
Summer training as Supervisor from June 1, 2008 To September 30, 2008
September 2009, till September 2010
Computer Skills
• Windows XP, 7, and Vista.
• Microsoft Office Package (Word, Excel and Power Point)
Special Skills
• Ambitious.
• Very active.
• Fast learning ability.
• Organizational skills.
• Stimulate hard work.
• Accept changes smoothly.
• Business writing skills (correspondence - reports)
• I enjoy work in team and dealing with the public and the workers as well.